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Anyone using Michelle Toner for photography PLEASE read!!

bobbiward20bobbiward20 member
10 Comments
in Nevada-Las Vegas

If you haven't heard already, I wrote an email to her last night.  I got an auto response stating that she is no long conducting business.  It says if you have a future appointment with her to provide you address for a refund.  It further stated that if you were waiting on a product that a refund would be provided for that too.  I just had my pictures done 12 days ago, and may never see them. I figure I would warn the future brides so that they can hopefully find a last minute back up!! 

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Re: Anyone using Michelle Toner for photography PLEASE read!!

  • lizziebethglizziebethg
    100 Comments
    edited December 2011
    Oh my gosh. That is awful. I can understand if she has something super important (like a health issue or some other serious issue) and wouldn't be able to do any future business, but to not even finish the business she's already started with someone??? That's just not cool to do that. At all. Money can't replace those pictures of memories that can't be replaced. I really hope that's not correct and that you're going to get your pictures. I know I would seriously be upset. I'm so sorry!
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  • Olivea12Olivea12
    1000 Comments
    edited December 2011
    Yikes, that is too bad!  I really hope you are able to get your pictures.  Keep us updated!
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  • RachNRichRachNRich member
    5000 Comments
    edited December 2011
    Hopefully she will still fulfill your order since the pictures have already been taken!! Good luck; I'm sorry you have to deal with this!
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  • 2010VR2010VR
    10 Comments
    edited December 2011
    OMG -- I am so sorry to hear that. I hope you are able to get the files of your pictures.
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  • charliesunshine83charliesunshine83 member
    100 Comments
    edited December 2011
    That's a disgrace, I'm so sorry to hear that! You'd think they could at least send out a DVD with your photo's on?! I really hope they do.
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  • JaydensMommieJaydensMommie
    100 Comments
    edited December 2011
    omg!  I would be so upset!  Hopefully she will at least send you a cd.  Even if they aren't retouched maybe you could get someone else to do that for you?  I would send a nice email first asking, even if I didn't mean it :)  

    I was wondering who you guys were talking about in a previous post.  I guess this is her.  Didn't someone have a appt with her coming up?  
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  • bobbiward20bobbiward20 member
    10 Comments
    edited December 2011
    I sent an email begging for the pictures, even if they weren't editted or anything already.  I haven't received a reply to my email, but I am just hoping and waiting now.  It is even worse because I could view the pictures online and now they have been removed, so I even got to see how good they were!!  Its soooo sad!
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  • cinegradcinegrad member
    100 Comments
    edited December 2011
    Oh, Bobbi!  That's awful!  Like everyone else here, I really hope it works out for you.  If she already took the pictures and they were even once online, I'm guessing you'll be fine. I mean, how hard is it to drop a DVD in the mail?  But the future brides that had her booked, especially anyone with an imminent date...yikes!
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  • mhoneybeemhoneybee
    500 Comments
    edited December 2011
    Bobbi...Did you get a contract?  You should read through it about deliverying the product.  I agree no matter what her issues may be, the photos have been taken and she has an obligation to send you at least a DVD of all the images unedited if you were given the copywright to the pictures she took of you.
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  • jennifercelinejenniferceline
    100 Comments
    edited December 2011
    You've got to be kidding me!  Oh wow, I wish you luck.  IF you're able to get a DVD of the images and they aren't edited... let me know if you need any assistance editing and I can help.
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  • direy25direy25 member
    2500 Comments Fourth Anniversary
    edited December 2011

    I'm so sorry you're going through this!  I really hope it works out for you and you get your DVD!  Good luck!

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  • ddchhichiddchhichi member
    100 Comments
    edited December 2011
    Yeah :( I booked her for July 11, and found out 2.5 weeks ago that she can't make it.  After 1 week of unanswered emails, her daughter finally replied about the refund.  Perhaps, you can try to call her daughter? 

    I hope you can at least get your dvd.
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  • ebonyivory10ebonyivory10
    1000 Comments
    edited December 2011
    Good grief, the hits just keep coming in for this photographer. I'm sorry she is having personal difficulties but I feel even worse for you Bobbi.  I will echo the sentiments ... I hope you are able to get your photos on disc.  Please keep us posted, wishing you the best and hope it works out!
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  • bobbiward20bobbiward20 member
    10 Comments
    edited December 2011
    I do have the contract, but there isn't really anything I can do.  It says that I would have online posting and the DVD, but there isn't anything I can do if it doesn't work out, other than filing in small claims court, and flying to Nevada again, which would cost me a lot of money.  So all I can do is hope and pray that it works out. 

    ddchhichi - do you have the daughters number you can send me??  My email is bobbisueward@gmail.com if you do!!  I would really appreciate it!
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  • dvohnoutdvohnout
    1000 Comments
    edited December 2011
    That is so sad! I'm so sorry. I agree no refund is going to bring give you the pictures/memories of you big day. Read through your contract and hopefully your pictures will be sent.
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  • stinkerbell6879stinkerbell6879 member
    Sixth Anniversary 2500 Comments Combo Breaker
    edited December 2011
    OMG! I am so sorry to hear this :( I hope all get's resolved and you get your pic's soon.
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  • ddchhichiddchhichi member
    100 Comments
    edited December 2011
    bobbiward20 - I just sent you the contact information that was given to me by her daughter.
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  • bobbiward20bobbiward20 member
    10 Comments
    edited December 2011
    I got it!!  Thank you soooo much!!  I am going to watch my mail for a few days to see if my pictures come, and if not I will contact the daughter!! 
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  • keana123keana123 member
    500 Comments
    edited December 2011
    That is terrible! I am so sorry to hear the news. Best of luck to you.
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  • Sloane99Sloane99 member
    500 Comments
    edited December 2011
    OMG keep us posted, this is really sad - I'm angry for you.
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  • csusunshinecsusunshine member
    100 Comments
    edited December 2011
    I am so sorry to hear this..I pray you get your photos !!
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  • 1DestinationBride1DestinationBride
    100 Comments
    edited December 2011

    This is HORRIBLE.....so sorry to hear you're going through this.
    please keep us updated.

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  • stephm0188stephm0188 member
    First Comment
    edited December 2011
    I'm so sorry that happened to you. She's been pulling shady stunts like this for a long time. :( I wouldn't trust her or Dane Whatshisface ever.
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  • MNVegasMNVegas member
    Fifth Anniversary 1000 Comments 250 Love Its Name Dropper
    edited December 2011
    My heart goes out to you. I do hope you get at least photos on DVD. Keeping fingers crossed for you.
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  • JoeyA_VPJoeyA_VP member
    10 Comments
    edited December 2011
    I remember someone posted on this forum about this photographer having health issues that resulted in her being in the hospital: Perhaps the current difficulties are related to that.
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  • shaq123shaq123
    1000 Comments Combo Breaker
    edited December 2011

    OMG. . I am sure  some one in her office can send you a dvd of the pictures or something, If she took the picture then their is no reason that someone can not send you something.I hope you that you receive you pictures


    Good Luck..
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  • PunkRockPrincess13PunkRockPrincess13
    100 Comments
    edited December 2011
    Please please keep us updated!! ....this is just hearbreaking...wow...

    *thinking only positive thoughts*
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  • ebonyivory10ebonyivory10
    1000 Comments
    edited December 2011
    An FYI for anyone in need - my photographer Deacon Tyler said on his FB page that he will do his best to help out couples that have been left without a photographer, or if you need photo processing.  http://www.dtyler-photography.com/

    How very gracious of him Smile
    So that may be a solution if you need one .....
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  • ninaq06ninaq06
    100 Comments
    edited December 2011
    That effin blows! Like everyone else I hope you find a silver lining =/
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  • PunkRockPrincess13PunkRockPrincess13
    100 Comments
    edited December 2011
    In Response to <a href="http://forums.theknot.com/Sites/theknot/Pages/Main.aspx/local-wedding-boards_nevada-las-vegas_anyone-using-michelle-toner-photography-please-read?plckFindPostKey=Cat:Local%20Wedding%20BoardsForum:91Discussion:f86e923c-e69b-4b8d-9fe2-d49a09b1eaeaPost:951e4315-fd0b-4cfc-b659-2346923280ee">Re: Anyone using Michelle Toner for photography PLEASE read!!</a>:
    [QUOTE]An FYI for anyone in need - my photographer Deacon Tyler said on his FB page that he will do his best to help out couples that have been left without a photographer, or if you need photo processing.  <a href="http://www.dtyler-photography.com/" rel="nofollow">http://www.dtyler-photography.com/</a> How very gracious of him So that may be a solution if you need one .....
    Posted by ebonyivory10[/QUOTE]


    That really is rather awesome of him. I know its a smart business decision too but definetly adds more stress to his day! Good for him!
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