Davids Bridal

Re: Davids Bridal

• Allycat11

  

  April 2011 edited December 2011

  OMG how awful!  I have browsed at David's twice recently and hey I may as well share my experiences.  First I will start by saying I bought my dress from Becker's in Fowler, and they were amazing.
  
  FI and I decided to stop in DB one night to glance at bm dresses just to get an idea of style, plus I saw one online I liked.  There were 3 available associates while we were there, plus 1 associate tied up with a customer.  We browsed for 20 minutes and no one so much as said hi to us!  I am usually very polite to anyone working in customer service, because hey I've been there...but I started making comments like "hey I wonder if they have this in the color I'm looking for"  or looking at the mix and match saying "hm...I wish I knew which ones went well together"....you guessed it, no help.  I found a dress I LOVE for my girls but on every single sample, the pick ups were falling out, the reviews online confirm thats a regular issue.
  
  Fast Forward 1-2 months.  My mom and I stopped at ANOTHER DB.  Similar scenario, available associates, few customers, and we were clearly looking for  a reason.  No one offered to help for 15-20 minutes in dresses, so we went to look at headpieces.  I was looking for a specific thing and no one clearly had any intention of helping us so I began telling my mom that this was very similar to what I experienced last time and I couldn't wait to shop for BM dresses at Becker's...tacky I know. Finally someone came over and asked if she could help us find anything. 
  
  Needless to say, next weekend we are going out of our way to meet at Becker's Bridal in Fowler and I couldn't be happier
  
  Sorry DB, poor customer service and poor quality product means you will lose business. 

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• zulamay

  

  April 2011 edited December 2011

  Wow...I'm speechless.  That's really lousy on so many levels.  I got my BM dresses from there because it was the most convenient place for everyone, but this makes me worry (so far, 3 of 5 are in without a hitch).  We did have a problem when one girl was shopping for hers - there told her only to purchase out of five dresses I'd listed, but those were the five dresses I'd banned. Luckily my friend called me and asked, seeing how the five were not exactly my taste.  

  

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• LOTON01

  

  April 2011 edited December 2011

  When being fitted I also had to call my girlfriend to confirm on some of the accessories. I knew when I looked with her we had talked about the fabric flowers being on the sash and the saleslady knew nothing about it. SUre enough all of the girls were supposed to have them. So if I wouldn't have called then we all would have ordered our dresses without them.  

  
  

  The other thing that bothers me is the way they advertise. The dresses we got were supposed to be the best deal in the store at $79.99 but then you have to add the sash for $25 and peak a boo slip for $25. We also added the flower for $15. You have to have the sash and slip so really the dress isn't $79. I like the dresses I just hate the way they false advertise. I mean when I went to get fitted she was like oh you got the best deal dress but you have to have these two other things. I was laughing.

  

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• rcj2rcd

  

  April 2011 edited December 2011

  Wow. I'm speechless. I'm not using DB, but thanks for the heads up.

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• abbeylynne06

  

  April 2011 edited December 2011

  I actually had a great experience with David's Bridal. 
  
  They don't really advertise this, but they allow you to exchange your dress that you've purchased as long as you haven't cut the tags off.  I originally ordered a petite sized dress, and ended up (MONTHS later) taking it back for a non-petite size no problem!  A friend of mine ended up exchanging for a totally different dress, easy as can be.  That's not something other bridal shops will do.

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• Milsey32

  

  April 2011 edited December 2011

  I did not have a pleasant experience at DB shopping for my BM dresses either... but in the end, they were the cutest/most affordable dresses that fit all my BMs wonderfully and they all said they'd probably be able to wear it for another ocassion. However, I will let them know to try it on before signing anything! [: 

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• beterrel

  

  April 2011 edited December 2011

  I experienced a similar situation last weekend when I picked up my dress.  The lady brought my dress and told me to sign the paper.  I looked at my Mom and said "You think I should try it on first?"  My Mom said "Duh!"  I asked the lady if I could try it on and then noticed that my slip and bra weren't included (I paid for all 3 pieces).  I asked the lady if she had them and she had to go back and look for them.  She said they must have been put away separately, but she found them.  If I would have signed the paper, I wouldn't have had a bra or slip!

  

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• amaizenbluelady member

  

  April 2011 edited December 2011

  I too am surprised to hear these horror stories.  I have been dealing with the DB in Ann Arbor, and have had nothing but wonderful experiences.  Their staff spent lots of time with me trying on dresses and same with my bridesmaids.  Yes, they were a little busy and my consultant had more than one party going at a time, but she did a great job, checking in, bringing samples, offering suggestions and idea.  I couldn't have been happier.
  
  I have been to other locations and not as please, but again...the Ann Arbor store was great!

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