Wedding Party

NWPR: Thank you notes. Argh.

I am currently having a dumb thank you note problem. I say dumb because I know I'm overthinking, but I don't know what to do, and DH doesn't care.

I wanted thank you notes with a wedding photo on them. The one company that does that here (like Shutterfly) is crazy expensive, so I asked my invite designers to try. The test looked good but had some cracking near the fold, so we agreed to add a white border so the cracking wouldn't affect the image. Got them on Friday, and they felt flimsy, so I sent an e-mail asking about a paper mix-up. Turns out they're on 225 gr. paper instead of 240 gr. because the designers decided that was better since they were still having problems with cracking. Instead of feeling like light but still professional cards, they feel like something I printed at home.

I'm annoyed that they switched papers without asking, and I think they feel cheap. Then again, if they say the paper was cracking, that's not good either. I think I'd rather have the heavier ones, and the designers have apologized and offered to reprint, but I worry about making them reprint them and then thinking they look like crap anyway. WWYD? And if I do reprint, and they're cracked, what's worse - flimsy but perfect or heavy but with an ugly fold?

Re: NWPR: Thank you notes. Argh.

  • MNIN, the sample I saw was the heavier one. It did have the cracking, but the whole point of the white border (which is included on the ones I have and looks just fine) was to combat that problem. I get the sense from the e-mail I got today that some of the heavier ones were ok while others were really bad, but I also feel like if we agreed on that, then it's their job to print as many as necessary to give me 80 pretty ones.

    Stina, I think that's why I feel conflicted - I want them to re-do them as ordered, but I don't want to give back the ones I have just in case it turns out they're better. I know they have no use for these cards anyway, but I think my moral conflict comes from saying "no, I want something else, do it again" when I'm not totally committed and am reserving the right to use the ones I supposedly don't like.
  • Also, just for the record, I judge myself for posting about thank you notes of all things, AND I miss the United States of America where there are like 8 trillion websites that could solve this problem for me better in less time and less money than anywhere in Chile. That is all.
  • How about go back in the store and say "I want to see some of them done the way I ordered them." Have them do 5-10. If you like those better, tell them that they have to redo the whole pile.
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  • I e-mailed and said that I prefer what we originally agreed on but that if they still had the bad ones lying around I could come by and see those to get a better idea of the problem before having them re-print all 80. I know this is fine, and it's business, but I just hate confrontation. When something is objectively awful, I have no problem telling a business off, but when it's fine-but-not-quite-right I get all squeamish and feel like I'm being a bother.

    Thank you all for supporting me through possibly my most pathetic post to date :)
  • Ask them to reprint a proof that you can sign off on. I don't know of a printer that won't do that.
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  • Ps- could you have Walgreens or something print them in the US and have your parents/BM/friends send them to Chile?
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  • Suz, I would have done that if I knew anyone traveling here in the past week or two. But I'm kind of behind on this as it is, mail is unreliable (anywhere from a week to a month), and FedEx is really expensive, so it's just not the best option. They responded and said I can go to their office tomorrow to see the heavier ones that turned out ugly, so we'll just see what looks best.

    Right now I'm consoling myself with the thought that because Chileans have never seen thank you's like these before, they'll think they're cool anyway, even if I think they're flimsy and blah.
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