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Ordering dress on-line?? Help!

MLC613MLC613
100 Comments
in Attire & Accessories Forum
Hi ladies! Ok, so I am going dress shopping in a couple weeks and have been looking on-line at David's Bridal for some ideas as to what I liked/don't like. I found several that I like that are on-line exclusive. Has anyone had any experience with this? I am just so worried I wold get it and not like it or something. I was thinking of asking if I could try dresses similar to it. Am i able to return it to a David's Bridal store if I don't like it and get my money back? Someone said it might get shipped to a David's Bridal store by my house, is that true?

Any help/advice is MUCH appreciated and obviously needed :) Thank you so much in advance!

Molly
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Re: Ordering dress on-line?? Help!

  • fairy_divafairy_diva
    500 Comments
    I would call customer service for those answers. I know most online wedding gowns are sold with a No return policy or a 50% restocking fee, I would hate to be stuck with a dress that I didn't want. Go to the store and ask if they have one like it in stock, they have lots of dresses that are not shown online. (this is from my SIL, I didn't shop at DB)
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  • jennifercelinejenniferceline
    100 Comments
    Funny that you ask. I JUST ordered this "online-only" dress from David's Bridal today... to try it out. I really want to see what looks like, but it's not available in stores.

    I checked their online dress return policy FAQ (here) and it says that these online dresses can be returned (within 14 days of shipping).

    ONLINE MERCHANDISE RETURN POLICY

    Online merchandise cannot be returned to our stores, we accept online merchandise returns via mail only. Items purchased in David's Bridal stores may not be returned or exchanged, neither in stores nor via mail.

    For all other products purchased online, please obtain a Return Merchandise Authorization (RMA) Number within 14 days of the date we shipped your order (see below for how to obtain an RMA Number). Once the RMA is emailed, you will have 14 days to ship back your order. If you would like to replace the item you have returned, please place a new order. While most non-personalized items are returnable, they are subject to the following guidelines:

    Conditions for Return and Credit

    Returned merchandise must be in new condition. If you are returning a product listed below, please check to make sure your return meets the conditions described.
    • Dresses and Accessories - Must be in original condition - unworn, unwashed, unaltered, undamaged, clean and free of lint and hair - and must have the tags intact and still attached. If the product is defective, please provide a detailed explanation in the return package.
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  • MLC613MLC613
    100 Comments
    Thank you so much for your help!!!
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