i'm hoping for some advice on how to handle a difficult event director at our ceremony/reception venue. she has now on 4 different occassions misrepresented or miscommunicated a material fact that is effecting both our wedding planning and our wedding budget. i'm feeling very frustrated with the entire situation and would like to go above her head to have some of these issues ironed out, but i worry that rocking the boat with my only contact at the venue will just make my life more difficult in the upcoming weeks prior to our 9/29/12 wedding (i.e. she'll stop responding to my e-mails, won't be helpful in the days leading up to the event, etc.). has anyone had a similar experience? any words of wisdom?