If any of you in-suite brides are curious I recieved an e-mail from Ada the director of the TheWedding chapel about the in-suite issues:
Hello Hayley,
I had hoped to speak with you by phone regarding your upcoming ceremony and In- Suite reception but would like to take this opportunity to explain to you the dynamics and logistics of our large suite booking process. I am aware of the various blogs posted about our venue in regards to the Vista suite and other in suite gatherings and I wanted to take the time to not only put you at ease but to also educate you on why there may have been some concerns:
The brides who have had issues with the receptions were NOT Mandalay Bay wedding chapel guests and did not receive one of our contracts which educates them about the regulations and dynamics associated with the in-suite receptions
All reservations booked through the chapel have special notes ,made by the wedding chapel and front desk to ensure they are not moved
Below are some things that brides may find beneficial, whether booking with our venue or not. Often times, the couples are unaware that check in time is 3 pm and the receptions should be scheduled for later in the evening if possible
If the above is not an option I always suggest booking the night before, to ensure the room is ready for an early reception
Always mention at the time of booking that you are holding the room for a special occasion and request for notes to be made on your reservation
Keep a look out for specialty dates/ Holidays such as new years to ensure that you are booking your suites far enough in advance
Like, I expressed earlier, our team is focused on delivering and exceeding the expectations of our couples, we have hosted over 500 all-inclusive receptions and take pride in knowing that our brides are not just happy but well taken care of by all of the departments we collaborate with. I am happy to provide you or any of the other brides on the knot with advice and guidance should they have any questions or comments. Thank you for taking the time to share your concerns with me, I am confident we will exceed your expectations.
Sincerely,
Ada Casanova-Masset
Please feel free to share my email with anyone who is having concerns with our insuite weddings. I am happy to assist any of the brides on the knot regardless of where their ceremony is booked.