Hey again ladies.
Two posts today!
After I got engaged in January, I wanted to go back to my hometown to wedding dress shop with my Mom. She lives a 12 hour drive away but I made the trek. We then drove 2 hours into the USA to buy a dress because it's so much less expensive than here in Canada.
I found the dress of my dreams and was ecstatic. It was at David's Bridal in Burlington, WA. I live in Sylvan Lake, AB. A quick google map will tell you that this is REALLY far. They talked me into having my dress altered with them and coming back to pick it up (meaning another trip back to my hometown a month or so later). I just went a few weeks ago (that's when time permitted my return) and they had majorly botched the alterations. My dress has a sheer colored layer and a white under layer. They seriously used kitchen string to create the upper layer of the bustle, so you could totally see it through the sheer fabric. (I'll attach a photo). They also sewed the sash on totally crooked (also, photo). The lady was pretty understanding and I stayed calm, and they set up an alterations appointment close to my Mom's house so I could get it fixed before I came home at no charge.
It got fixed, but I still really don't feel satisfied. I called the store and asked for at least a partial refund of the cost of my alterations and was told someone would be in contact with me. That was over a week ago. Towards the end of last week, I emailed their corporate office and received no response. My dress was only $200 and I paid $450 for alterations. Am I wrong to want something in return for all the stress and extra time this took?