I'm not sure if this is the right place, but I just really feel compelled to do something to warn brides before they end up in a bad situation.
My husband and I had a lot of wedding guests that were driving in from fairly far away. We arranged for a block of hotel rooms close to the reception, and decided to get a large bus to transport folks so I didn't have to worry about anyone drinking and driving.
We called US Coachways (a national chain. Must be good, right?). The representative took our info and said we'd have a contract via email in 48 hours. Days turned into TWO WEEKS. She claimed there was some confusion with our reservation... somehow they thought we wanted two busses. Ok, fine. We signed the contract, provided our credit card, and were charged the full amount the very next day. But the experience didn't leave me with a warm fuzzy feeling.
I decided to look for reviews. (Something my husband apparently didn't do before calling to book.) The reviews were abysmal. I started calling other bus companies to see if I could find someone available at the last minute.... even if it meant paying a cancellation fee with US Coachways.
The first company I called didn't have any availability. He felt badly since it was for a wedding. I thanked him and said I had a bus already, but saw reviews that left me a little less than confident so I was looking for other options. He said, "Can I guess who?" I said, "Sure." He said, "US Coachways?" I couldn't believe he guessed right away. He then proceded to beg me not to work with US Coachways. He said his company gets multiple calls a week from people who have been left stranded by US Coachways because the company calls to cancel on them with only a few hours notice. This man had nothing to gain by telling me this since he couldn't provide me with a bus himself, so I took him at his word.
Luckily we booked with another company and had no problems whatsoever. We called US Coachways to cancel and followed it up with an email and a fax per their contract. It took them nearly 6 weeks to credit us back (and we incurred a finance charge on our credit card in that time).
I've since seen multiple complaints about them on multiple sites. Every last one of the "recommendations" on their own Facebook page are nothing but complaints. A recent one is a man who said that the company cancelled their bus 6 hours before their wedding. I truly feel like my husband and I dodged a bullet.
You only get to do your big day once. I would hate for another bride to try to work with this company only to be left without any transportation for her guests just hours before the ceremony.