My husband and I got married on June 1 at Moon Palace Resort in Cancun, Mexico. We had an okay time.. we ran into a number of issues but really tried to be positive about everything, considering how much money we spent on our wedding/vacation. We were supposed to get our wedding photos back on
June 12, but never received them. Over the weeks, I emailed several people at the resort and the photography studio (Ocean Photo Studio) about this and they kept either ignoring me or putting me off. A little over a week ago I got a phone call from someone at the studio and she said there was a miscommunication problem and my pictures would be on their way that Friday. She even said they would upgrade my photo album to the biggest one for the inconvenience. I said that was fine and waited for her to send me the tracking information. Friday came and went and I never got the pictures or any tracking information. On Wednesday, I emailed the studio again and told them that if I didn't hear back from them I was going call back to speak to the manager about this situation. I got a phone call the next day from the manager saying the photographer lost all of our pictures! She said something happened to the SD card and everything was gone. They apparently sent out the card to try to get the pictures retrieved but they were unable to get them back and there was nothing they could do. We have no professional pictures from our wedding, only other people's blurry cell phone pictures. We didn't even get engagement pictures done because we were saving for this and I figured we'd have nice ones from the wedding anyway. I'm so upset.. not only did NOTHING turn out the way it was supposed to, but we have nothing but memories from our wedding and I was lied to for a month about where our pictures were! We still haven't even received our marriage license!! I'm sure that's lost too. I never expected everything to go perfectly for our wedding.. especially since we were doing a destination wedding. But I never thought that it would be such a disaster. I kept saying "well, at least we'll have nice pictures!" Joke was on me, I guess!