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Disappointed with engagement pictures, new photographer?

Hi Brides- this is my first time posting after months of lurking so if I put this in the wrong place I apologize but I really need some advice. 

It was really important to my fiance and I to use the same photographer for our engagement session and wedding day. We met a photographer with 30+ years of experience and great online reviews at a bridal show. They actually won "Best of" on TK in our area.  We looked through tons of their pictures and were very happy. They were definitely more expensive than other photographers but photography is important to us and we figured paying a premium for experience isn't a terrible thing to do.

Our engagement shoot was in a historic park and our photographer (who is scheduled to be one of our photographers on our wedding day) was really nice and easy going. It did seem like she had an eye for good shots and was very positive about the frames she was getting. We were a little surprised that we wrapped up in about an hour but we were very excited all the same. Then the waiting started. Originally we were told that is would take less than a week for the photos to be uploaded. After 10 days we checked in, they definitely were not thrilled to hear from us but said they were hard at work photo shopping and editing and we would have them by the end of the day. 4 days later, they finally sent us the link.

To say we were disappointed by the photos would be an understatement. Out of the 140 they sent over, we like about 25 but if you combine the same picture with different filters/black and white it basically comes down to about 12. I don't see any photo shop at all (I know you shouldn't be able to see it but I work in publishing so I know what to look for) so even in the "good" pictures we have fly aways, crows feet, etc. Our photographer did take several of the better shots and presented them in different filters and saturations but that was about it. 

I might be okay with 12 or 25 pictures, but I am really concerned about the reasons the rest of them aren't usable. Basically, I think our photographer was good at finding nice shots but didn't pay much notice to how my fiance and I looked in them. For example, I was wearing a dress and a belt and in 10+ of our pictures where we are sitting my dress is bloused over my belt (like a gut if you don't look closely). I have no idea why she didn't just tell me to stand up and smooth it out but all of those pictures are unusable. In another series, she has us perched on a rock and we look uncomfortable and a little scared (super tense bodies and watery smiles). Finally, she actually included a picture where my eyes are closed! I don't know who has use for pictures like that of themselves but I basically think it is a waste. After looking at hundreds of engagement session on Facebook and the photographer's own website, we were expecting more. 


So, my question to you lovely ladies is what to do. Part of me wants to walk away from our deposit and find someone else. Another part of me thinks that is unreasonable and I should find a way to work with these people. Everyone else seems to love them and everyone has a bad day.  Do you think someone with that much experience would be willing to take constructive criticism? If so, how should I got about it? I feel really silly saying that I want to look attractive in my pictures and may lose it if they tell me that that is just the way we look. Am I making too big of a deal about engagement pictures? I care way more about our wedding being shot beautifully than our engagement shoot, but I feel as though this is a sign of things to come. Does anyone have any advice?

Re: Disappointed with engagement pictures, new photographer?

  • I would meet with her manager. Let them know exactly what you said here - you waited for longer than promised and there are unusable photos (photo with your eyes closed). Let them know you are considering losing your deposit and going with someone else over this - it's that important. You're paying for a service and I don't think it's unreasonable to let them know they weren't on time and the quality was only so-so. 

    When you signed the contract, what were you promised out of the engagement session? If it was more than an hour, let the manager know what happened. 

    As far as your dress folding over your belt, I would not mention this to them at all. It's your choice of outfit and unless your bra straps are showing or something obvious like that, I would not expect them to "fix it". If anything, it's a lesson learned on your part for what to wear and what to remember when you're getting photos taken.
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  • ditto southerbelle.  Call the manager of the photo place and complain.  State clearly and plainly, why you feel your photos were not good.  Perhaps they will set you up with a new photographer for another engagement shoot.  Depending on how you are treated, would be my decision on if to leave and find a new photographer or not.

    Sometimes its better to get a photographer who owns their own business.  Some of the larger photography businesses have multiple photographers they work with and they can assign anyone to you.  So if you do decide to go somewhere else, try looking for a photographer who owns their own business. 

  • When we first got our engagement photos back, my initial impression was that I wasn't happy with them. Then I went through and made a list of the things I didn't like. Well, it was my hair and the way my shirt was hanging in a couple and the way my arm was awkwardly bent. Basically, it was all nit picky things that I was judging myself on. When I shared them with family, they were in love. Even my mom who wasn't happy that we went with a more expensive photographer said that she loved them. My family and friends know me and all my "flaws" and didn't see the photos through the negative lens that I was. After a few days I went back and tried to view them with fresh eyes and I realized that I really did like them after all. It also confirmed my decision to wear my hair up during the wedding so I don't have to worry about how it is hanging.
    So my advice would be to take a few steps back and try to get out of your own head if possible. I know you mentioned other issues with the photographer and closed eyes so it could be a bigger problem than just being too critical, but this is just something to keep in mind. Ask close friends and family what they think of the photos before making any decisions.
    Also, our session was about an hour/hour and a half. He said he took over 450 pictures (that shutter was flying!) and our final count was about 40 - 50. 
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  • bethsmilesbethsmiles member
    10000 Comments Sixth Anniversary 500 Love Its First Answer
    edited August 2013
    I agree with southernbelle. Talk to the photographer about why you are unhappy. If you don't feel better after that discussion don't be afraid to walk away.


  • You sound like you're judging the pictures too harshly. Your photographer doesn't know that you don't like this particular way you lean your head or that you're really picky about how your belly looks.

    On the other hand, if this is bothering you, get a new photographer. It isn't worth the risk of your wedding pictures if you don't like the engagement pictures. 
  • I agree with PPs and would be very polite to work with the manager on this. A good manager will work to keep your business and exchange photographers or offer you your deposit back.

    12 is not acceptable.

    To give you feedback of a positive experience to give you a realistic expectation. Out of say 150 or so photos that were taken of us at our e-session, about 30 were excellent and we loved and printed them..and another 30-40 that were a good reflection of the quality of the photographer and we enjoyed but there were small things that we didn't love about them like the way my shirt was or the angle of my head in the moment etc...

    He took multiple shots of key scenes...was careful to do some test shots and made sure my hair wasn't in my face and that the lighting worked. He also moved around at different angles to make sure that those small things that bothered me in pics would certainly be corrected.

    I got the shots "as is" within 3 or 4 days and then within 2 weeks, he had them edited for printing quality. He was faster than my expectations.

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    You'll never be subject to a cash bar, gap, potluck wedding, or b-list if you marry a Muppet Overlord.

  • Our photographer will only edit the specific images that I request (so he's not wasting his time on shots that I wouldn't select even if my face wasn't shiny). 

    I think a discussion with the manager is in order. And then if you decide to stay with them, a follow up discussion with the photographer to ensure that all your expectations are clearly communicated and understood.

  • It is important to be happy with your photos since that person will be taking your wedding photos, and there are no do-overs. Meet with the manager, as suggested, and see if there is a solution. If not you might want to start looking for another photographer.

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  • Thank you That is all really great advice. I agree that I may be picky about the way I look in pictures, but I can't help the overwhelming feeling I have that we aren't getting the best from this company. I think that is my larger problem (though I didn't express it well). I love plenty of pictures of myself and plenty of the pictures I have seen this by this particular photographer. 

    But this is exactly what I mean- complaining about the way I look in the pictures makes me sound like I am being hypercritical. I certainly don't want to be difficult but I also don't think it is acceptable for a professional photographer to submit pictures with the subject's eyes closed. 
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