We received a crystal vase from a wedding guest who is also a friend of mine. When we opened it, there was a huge piece of crystal broken off and a big crack going around it. I told her that it was broken when we opened it and asked if she had the receipt so we could exchange it. She said that she didn't have a receipt and that she got it from Dillards. She suggested that I bring it to the store and try exchanging it. I haven't attempted to do that because 1) I don't think Dillards will go for someone who didn't buy it and there is no receipt, and 2) she bought the gift on her credit card (or whatever) so she should exchange it.
So I'm not sure what to do. I have sent out all of the thank you cards for the rest of the gifts but it doesn't feel right thanking her for a broken gift that she refuses to attempt to fix. Not sure what to do. Any suggestions? Has anyone else been in this situation before?