So I am getting married in September of this year and have recently bought my new gorgeous silk ballgown wedding dress. It was the last one left in the shop and fit perfectly but had a bit of dirt that needing cleaning. After doing what I thought was some good research (feeling quite stupid now) I found a dry cleaners that told me they dealt with wedding dresses all the time and would be able to clean mine, no problem.
I went back today (2 weeks later) and they showed me my dress thinking all was fine. It was not. There was still some dirt on the dress which they said could not be taken out, and the silk had strange looking wrinkles all over it, top to bottom. I took a photo and according to a friend, it looks like they cracked the silk. As in, the sheen in the fabric has been stripped off which is un-fixable...
I asked the woman in the shop what she intends to do about this and she told me they hadn't dealt with this fabric before??!! Seriously? Silk.. She said she would call the guys who did the dry cleaning and get back to me. I will call her as soon as they open tomorrow but wanted to see if anyone had any suggestions on what I should say or do about this.
Thank you in advance