Hi all, I really hope you can help with this...I hired someone that I kind of know (an acquaintance from college, who is friends with a handful of my own friends) to do hair and makeup for me and for 7 of my bridesmaids for this coming July. She never asked me to sign a contract or put down any kind of deposit, and she said that with a wedding party of my size she would need to hire an assistant to "tag-team" the hair and makeup.
Fast forward a couple of months, and her assistant drops out. The assistant emailed me personally to tell me that she would not be able to participate, and I said thanks and wished her luck. I waited and waited for 5 weeks to hear from my "friend" about what her backup plan would be. She never emailed or called, so I finally contacted her - and rather than present me with my options, she asked ME if I had any ideas of what to do...
So I said I knew of another makeup vendor that came highly recommended, reached out to her myself, and this new vendor was available and happy to work with the other girl, so I went ahead and booked her. It seemed like a great solution to me. I let the first girl know that it was all set, and she actually got upset with me - she apparently had wanted to do the makeup (though she never communicated this to me), and was going to have her assistant do the hair (turns out, she had no interest in doing the hair, though she advertises that she does both). She sent me pictures of makeup that she has done and asked me to "consider both looks," hers and the other vendors, and "decide which I liked for my big day." I told her that I felt the most comfortable with this solution, with her doing hair and the new vendor doing makeup, and could she send me her pricing so that we could write up a contract. I haven't heard from her since. It has been a full week.
What do I do? Do I fire her? It would be especially unpleasant since she's an acquaintance and a friend-of-friends, but I don't want someone doing our hair who is unhappy/doesn't actually want to be there... And if I do fire her, how do I do so as tactfully as possible? HELP!!!