Ring Stolen from Jeweler

phira · June 2014

loveislouder said:

@dragonblood13 Are you serious? He said it usually takes 24 hours to "make it sparkle" Oh god. I'm just going to make him give my money back and high tail it out of there and buy it somewhere else. It won't be the same, but I'll feel safer.

That's a good idea. Honestly, with your other ring being "accidentally thrown out," I'm really doubting that they should be allowed to touch any other jewelry that you own.

I think that we'd all be happy to try to dig up good jeweler recommendations and/or designs similar to your engagement ring if you do end up getting a full refund.

But I would definitely file a police report.

Cookie Pusher · June 2014

loveislouder said:

Oh my gosh, Cookie. I didn't read your post and just read the picture and was like OMG AM I BEING OVER DRAMATIC! But then I read the post. Jeeze. I gotta calm down lol

Eek! Sorry, I have been rotating through some random e-cards as my signature and didn't realize this one was still up. You are definitely not being over dramatic! I'd be livid if something ever happened to my ring!

KPBM89 · June 2014

OhMyGod. I am so sorry this happened to you! This shop is being shady though, for sure. I would be filing a police report ASAP. It doesn't take 24 hours to clean a ring. It takes about 3 minutes.

sofakingmad · June 2014

I am really sorry this happened, but I agree with PPs that you need to file a police report. Do you have the ring insured? While I do believe that the jeweler should be responsible, I just worry that he is not going to be easy to work with.

AprilH81 · June 2014

loveislouder said:

@dragonblood13 Are you serious? He said it usually takes 24 hours to "make it sparkle" Oh god. I'm just going to make him give my money back and high tail it out of there and buy it somewhere else. It won't be the same, but I'll feel safer.

Mine takes about 15 minutes and that includes them re-dipping the white gold.

loveislouder · June 2014

@ladyamanuet I was going to get them to give me the full price of what we paid for it. Is that not okay?

CMGragain · June 2014

I am so sorry this happened to you.
In 1979, our house was robbed by teenagers, who took one of my fancy rings as a "souvenir". The ring was an unusual dome shaped ring set with garnets and turquoise, and I had paid $85 for it in 1974. We had insurance. The insurance company sent me to a jeweler who contacted the original small town jeweler from whom I had bought the ring. "Oh, I remember that ring! It was from Adwar, but they're out of business, now!" The insurance jeweler knew the sister of Adwar's former owner, and telephoned her. She gave him her brother's number, and he called the man, now retired in Florida (where all good New York Jewish jewelers retire)! The man had the old molds in his garage. He was flattered that I liked his design so much, and he pulled out the mold and poured another mounting for me. The jeweler in my city set the stones, and, voila!, I had my ring replaced. It cost my insurance company $850!
There is no reason this can't be done for you. Good luck!

ladyamanuet · June 2014

@loveislouder For me it wouldn't be. But I am a feisty one and I don't put up with shit. Especially shit like this.

If I were you I would do a few things:

1) Ask him if he filed a police report. If he says yes - ask him for a copy, and then contact the police to see what is being done - if there are any leads at pawn shops, etc. If he says no, FILE A POLICE REPORT. Then ask him why, when someone blatantly stole from his place of business, he did not report a theft? Ask him what else was stolen. If he says nothing (and he never filed a police report) start getting very suspicious. Also, if you have a picture, do a google image match search to see if anyone has posted a recent picture of a similar ring - could be someone nabbed it to give to a partner. And those people aren't usually the brightest when it comes to security settings.

2) Go to a reputable jeweler that you can trust. Show them pictures of your ring, bring your receipt from the purchase of it so they know the specs, and ask the cost of replicating it (aka Custom Design). That is what he should be paying you - the cost to REPLACE it, since it will be higher now. And it is his fault the ring is missing. That is the bill that he needs to be responsible for.

3) Was your ring insured? If so, you need the police report to file a claim. But they may say he is responsible and try to go after him for it anyway. I would try to get the money out of him yourself before going the route of the insurance company. Because the insurance company will only give you what the ring was valued at, not the replacement value.

CMGragain was able to. That should help lower design costs, as a new mold will not need to be created.

suburbanstepmom · June 2014

OP - lots of internet hugs for you. I would be devastated if this happened to me. Even if they replaced it with a different ring there's so much sentimental value that goes into the "original." ((HUGS!))

HaileyDancingbear · June 2014

loveislouder said:

If I were you reading the stuff I post on here, i would call MUD on myself. But I shit you not, this is what went down this weekend.

I took my ring to get cleaned over the weekend because we were going to the cabin and I didn't want to take them there, plus they needed to be cleaned.

I get a call from my jeweler, SOMEONE STOLE MY RING. STOLE. IT.

I was like. "What do you mean someone STOLE IT."

Apparently the cleaner guy set it down when he went to the bathroom or something, and someone came into the room and took it. But they have zero idea who it is or how they got in the back because they don't work there.

They're going to replace my ring, which is nice. But they stopped making it and have nothing remotely similar, so I have to pick an entirely different one, which also sucks because we bought the matching band so now I have this random band and nothing to fit with it. They're also upgrading my ring, which is nice I guess but I'm still upset. Oh, and the new rings won't come in for 8 weeks because I'm "oversize" at a 9.5.

I'll post pictures once I get it in, if ya'll want to see it. But like, ROAR. Be bitchy with me, please.

That is not good enough. Unless they custom make you one to match with better metal and a bigger stone, and apologize like a motherfucker, or give you a full refund for the entire cost of the ring plus cleaning, you should share this story on their facebook page, yelp, basically any site that you can possibly review them on.

Frankly if I were considering buying from there, and saw your horror story, I would be VERY appreciative of your warning and shop somewhere else.

loveislouder · June 2014

I'll definitely ask for a police report. @ladyamanuet the ring wasn't insured yet. Our house insurance is due next week and we were going to insure it then -.- I know, rookie mistake. But yes, I will try to get my money back. I can be bitchy if I have to be. And if necessary, I work at a law firm and I'll write a letter on letter head and have my boss sign it.

sofakingmad · June 2014

loveislouder said:

I'll definitely ask for a police report. @ladyamanuet the ring wasn't insured yet. Our house insurance is due next week and we were going to insure it then -.- I know, rookie mistake. But yes, I will try to get my money back. I can be bitchy if I have to be. And if necessary, I work at a law firm and I'll write a letter on letter head and have my boss sign it.

Your house insurance should have a jewelry items section that could possibly cover part of your ring. It's typically around $2500. I'm not sure if that will cover the cost of your ring, but it could possibly help to recover some of the costs.

Of course, I agree with PPs that the jeweler should be 100% responsible in this case, but I question his integrity.

ladyamanuet · June 2014

I would be polite but firm at first. Allow him the opportunity to acquiesce to your requests. If he doesn't, be firmer, and let him know that you are prepared to go the distance to make him fiscally responsible for replacing the ring. A lawsuit in small claims court would likely find him responsible for the cost of replacing the ring, not just the initial cost (no guarantee there, but if you have a quote from a reputable jeweler, were able to track down the mold to reduce costs, etc, plus the fact that he left it on a tale unsecured when he left the room - that would all work very much in your favor). If he still refuses, then get bitchy. Since the ring was not insured, I wouldn't let up until he has paid to have the ring replaced as it was - I'd press for better metal and stone too, but I'd at least want EXACTLY the ring he lost.

loveislouder · June 2014

You people are wonderful. Honestly.

How about I have a ... PPE - the Engagement equivalent to a PPD. When I get my new ring, everyone gets really excited act like this isn't the 2nd ring I've had and I'll demand that people love my ring and demand special treatment.

ETA: I'm an idiot and forgot a word.

gmcr78 · June 2014

I don't have anything else to add except to say how sorry I am that this happened to you. And I agree with other PPs, fight fight fight to get exactly what you want in this situation.

Dignity100 · June 2014

I'd make sure that a police report was filed.

I would also file with the BBB saying they lost your ring, even though they are trying to make things right.

I too feel something is not 100% lining up. Whenever I've had jewelry cleaned, it's taken about 30 minutes, heck most shops I walk into ask right away 'is there any jewelry you would like polished while you shop' -- the longer they keep you in the store, the more likely you are to buy something.

My story:
I have an opal ring that was my mom's. I was wearing it and the band broke. I took it to a jewelers for repair. After the repair was completed the jeweler commented on how nice the opals were and offered to buy the ring from me - he was willing to give me a nice $$ amount for it, but it's got sentimental value.

I'm wondering if in your case he had somebody looking for a ring like yours and was able to sell your ring to this person and now by replacing your ring, he's still making a profit (which is one of the reasons he seems to want to stick with a stock item over a custom item).

AlexaF2014 · June 2014

Any update, OP?

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