Just a brief (maybe) vent about David's Bridal Customer service/business practices. When I tried my dress on, there was the PERFECT pair of shoes at DB, in silver..but I needed nude. The shoe is available in Nude, online only. At the time, every website I scoured didn't have my size (Thanks, Fred Flintstone feet
) So I settled a few weeks ago and bought some shoes at my fitting from DB. While, searching the shoe inventory online last night with my MOH (she's in love with the Betsey Johnson bow flats) I noticed my original shoes were restocked and my size is available. However, it states online only. I called DB, and sales mgr informed me that I can "EXCHANGE" the shoes I currently have, and receive store credit, but they can't order the online shoes for me because the website and stores are actually "separate entities"
Ugh. I don't need, nor want store credit as there is NOTHING left in the store I want. WHY can't they just refund my purchase since I have receipt, and CLEARLY not worn?! I can't get over the "separate entities" remark.. I swear, if they weren't the ONLY bridal salon in my town I wouldn't have dealt with them in the first place.
Did I mention when I went for a fitting, they "lost" my dress... yeah, took 30 minutes for them to locate it.. Oy