Inadequate Service and Final Payments

sarahufl · August 2014

Hi, Knotties- I need some opinions.

We hired a trolley company for our wedding to transport the wedding party to all events, and then our guests from the hotel to the reception. The whole thing was a disaster. The AC dumped water all over me and my sister on the way from the ceremony to the reception. Our driver didn't know where to go. The reception was at a plantation that had a lot of different buildings, and they didn't know which building to drop people off at, so some elderly relatives had to walk a considerable distance. Luckily, a lot of people didn't see the issues and said everything was great, but it was one of the few things that went wrong that day and H and I were furious.

I spoke on the phone with the trolley company a dozen times and we met with them in person the week of the wedding. We provided explicit instructions to the company, which were apparently not passed along to the drivers. We paid half up front, and they contacted me for the remaining half today. I sent them back an email detailing why we were so upset and asking that they address all of our concerns before paying the second half of what we owed.

If it were you, what would you ask for? A discount? If so, what amount? We paid $600 upfront for the service and owe another $600. I don't think they provided $1200 worth of services and I certainly don't think they held up their end of the service agreement but I am not sure what to request from them.

I did tell them I would write negative reviews wherever I was given the opportunity (Mike's Limos of Tallahassee, FL for anyone who is looking for a trolley....) but I am not sure what other recourse we may have.

Thoughts? Experiences?

AprilH81 · August 2014

A discount would be appropriate but it is hard for me to determine how much since they did technically provide the service you paid for (shuttle service between locations).

I think 20-25% would be reasonable...

JMalettas · August 2014

I would be furious, & can totally understand where you're coming from! Have they returned your e-mails at all yet? I would even follow up with a phone call to whoever's in charge! If it's a small enough company, maybe even the owner. I also think that around a 25% discount, from the final amount owing, would be fair. Although, I would go in asking for 1/2 off the final amount owed, and be happy settling at 25%.

Technically, they did provide you the service, and could choose to go to court, (worse case scenario), if you weren't to pay the last portion of your bill. I doubt it would get this far, especially with social media being so big, & a bad review can go a long way, BUT, when you get down to it, you "do" owe them that last amount.

That being said, my best advice would be to call, and be straight up with what you expect, and see where it goes! I would definitely hope & think that they will give you some sort of compensation for the horrific service!

Good luck!

*J

StitelME · August 2014

That's horrible! I agree with the PP about 20-25% feeling like the sweet spot to request off the final amount due. If possible, I'd look for any pictures/other proof of how wrong things were. I realize that might be tough given that some of your complaints involve things like being dropped off at the wrong building - though maybe pull up a map and show where they should have gone and where they actually went? A picture of the water stains on your clothes from the AC? I just recommend having any sort of documentation of your complaints to lend weight to them. It'll be a lot harder for a Company to stand behind its drivers and say that you are exagerrating if you have this.

Inadequate Service and Final Payments

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