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Chit Chat
climbingsingle
member
We've fallen on hard times. Please send cheesecakes.
climbingsingle
member
in Chit Chat
As some of you know, I work for a large pastry manufacturer. We're wholesale only - we sell to very large grocery chains and distributors. We tend to get a lot of wacky phone calls. When I came in this morning, there was a message on the general voice mail.
"Hello. I've previously purchased your cheesecakes at Whole Foods. We've recently fallen on hard times, and I was hoping you could send us some free cheesecakes. Here is my address."
Forget the fact that FedExing cheesecakes is fucking crazy expensive. If you've fallen on hard times, maybe you should be looking into acquiring other items that are not cheesecake? I don't know.
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Re: We've fallen on hard times. Please send cheesecakes.
What do you even say to that???
This one lady ate her entire meal, and her kids ate their meals except for one little piece of chicken that the kid didn't finish. I came to clear the table and she started yelling about how the chicken was undercooked (it wasn't) and the fries were stale (also false), she shouldn't have to pay for any of their food. Really lady? The chicken was undercooked and you could get salmonella so you feed it to your child anyway? WTF is wrong with you? If she sent it back immediately we would have fixed and probably comped part of it, but they ate all their food so of course the manager said hell no.
I'm the fuck out.
How is the Louboutin nail polish? Also, this is totally random, but what would recommend for someone with brittle nails that tend to peel? Any specific brand/top coat or anything?
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I'm the fuck out.
We used to have a manager that wouldn't put up with any bullshit. One time a customer was yelling at one of our servers that we lied about the ounce size of our steaks. Our manager came out with the scale, put it on the table and weighed the steak in front of the guy. I can't say it was the best customer service strategy, but it was hilarious to watch.
I've worked in customer service as a server, restaurant manager, fast food restaurant manager, in a women's shape wear company (think Spanx) and currently in a company that specializes in non-lethal personal protection. I have had so many bizarre experiences, I could fill up books upon books. But my all time favorite was when I worked as a manager in fast food, which is the crappiest job I have ever had, far and away. Night before Thanksgiving is CRAZY in fast food, because nobody wants to cook when they are going to spend all day the next day cooking. We were so overwhelmed we were all practically in tears. 10 minute wait times in the drive thru. It was insanity. I was making sandwiches and running the fryers. At some point, the drive thru cashier told me a customer was at the window, angry.
I walk over to the window, and there is a woman standing there, yelling. I had to tell the woman that I could not talk to her with her standing at the window, for her safety. I said I would gladly help, but she had to get in her car and return to the window. She screamed that she had tried to come inside, but we had locked her out. I assured her we hadn't locked her out, that we lock the dining room for safety reasons at the same time every night and dining room hours are posted on the door. Please get back in your car and drive back to the window.
She is enraged, but does so. She tells me her sandwich was wrong. I say to her "Ma'am, I'm the manager, and I personally made your sandwich to our corporate spec. If you would like your sandwich made some other way, you will have to tell me exactly what you want, because otherwise, I am going to re-make your sandwich and it will be exactly what you already have. Because it's made to corporate spec." I told her I wasn't being difficult, I remained calm and polite the entire time, and told her I would get her whatever she wanted, she just needed to tell me what she wanted exactly. She continued to argue with me that it was wrong and she wanted it made right. I told her to tell me exactly what ingredients she wanted, and then made her a custom version of the sandwich. She yelled at me because her onion rings weren't fresh, but again, I had personally dropped those in the fryer and they were perfect. But I told her I would re-make her entire meal. She also demanded her money back. Fine. I'll re-make your entire meal AND give you your money back if you will just leave. Meanwhile, she's been sipping on her milkshake all this time, and got tired of it apparently. She asked me to throw the rest of her milkshake away for her. Well, I can't take trash in through the window. It's a health code violation. I tell her this. I swear to her I'm not making it up or trying to be difficult, that I simply cannot do it, and there's a trashcan that she can drive up to a few feet away. She tries to shove the shake through the open window, so I close the window. She then throws the shake at the window. I open the window, and calmly hand her her money. She tells me "I'm calling corporate!" I tell her "I'm calling the cops!" So as she drives away, I get her license plate number, and call the cops. They went to her house, where she was cozied up with her husband in front of the fire (the police officers told me all of this when they returned), and issued her a ticket for disturbing the peace. I'd have LOVED to see the look on her husband's face when the police show up to his middle class, suburban door and issue his innocent-looking, middle aged white soccer mom of a wife a ticket for disturbing the peace. I wonder how her side of the story went...
--William Shakespeare (Sonnet 25)