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They have terrible customer service and they take advantage of your excitement.
I went there with hope of getting an affordable wedding dress because I am having a small wedding. It was busy when I walked and the workers seemed overwhelmed and unfriendly. I checked in anyway and proceeded to look at the dresses. They definitely had good deals. I found quite a few sample dress that were very nice and under $700.
They called me in and I got to try on all of the dresses that I wanted to. I was very excited. That is when the lady that was working with me present me with a "deal". If I put $200 down on a dress that day and that day only I could get 10 percent off. Wanting to save money that is what I did because she explained to me that even if I changed my mind about the dress I could apply it to a different dress.
Well I changed my mind about the dress and made a second appointment. I did find a dress that I liked but I wanted to have a little time to think about it. They informed me that if I decided that I didn't want the dress they would keep my deposit. That made me furious.
I then decide to get the store credit instead of buying a dress. There was nothing in store that I liked that was around that price but they have lots of things online line. I asked if I could use it online and after some discussion it was agreed to.
Basically I think that you should just be prepared if you decide to go there. They do have good deals, but make SURE it is the dress you want before getting sucked into any of their "deals".