One of the receptionists where I work is just awful. I want to like her and say that she's nice, but I really don't think she is. I try really hard to like her, but it just can't happen because she won't friggin' do her job. And I've been a receptionist at TONS of places so I know what it's like to do this job. All she has to do is answer the phones/transfer calls, take messages, and let us know when our clients have arrived. That's it.
But no. I'll get calls while I'm out and have NO idea someone has called me. This will happen repeatedly until finally the person gets through and I have to explain why I never got back to them after they called 3-5 times. Or I'm in session (and she can see my schedule right beside her) and she'll send multiple calls to my line over and over, instead of taking a message for me.
I will have clients sit in the lobby for over half an hour past their appointment time because she doesn't let me know they're here. And I know that the reception area can get really busy so I try to be proactive and go check up front for my people when I have an appointment coming in, but last week I had a miscommunication with someone who I thought wanted to cancel their appointment, so I didn't know they were coming in and didn't go check on them. They waited for 45 minutes until finally asking the receptionist if I was in. Then I get a snarky phone call from her saying, "Uhh.. Linz, your APPOINTMENT is here."
Also, she's just really not nice. Like no professionalism whatsoever. No phone courtesy. She can be 'friendly-ish' in conversation, but definitely not at doing her job, and she's been here for years. I've talked to my boss about this multiple times and nothing has changed, so I guess I just have to deal with it. There's no point to this post other than me whining, so tell me about your awful coworkers.