A while back I vented on CC about some communication issues with our caterer.
The responses helped me understand that they were probably just busy and
not necessarily being rude, so I stopped worrying about it. But now the
"miscommunication" with the manager seems a little sketchy. I'm hoping
you ladies (especially those who have worked in catering) can tell me
whether this is normal or if I should be concerned.
When we initially signed our catering contract we were planning on serving
dinner, and we had a menu quote with the price per person for each item.
Shortly after - it's kind of a long story - we decided to move our
wedding to afternoon and have a cocktail reception. We told the caterer
and said that we would still meet our guaranteed amount, and she said no
problem. She gave us a new quote for hors d'oeurves and everything looked good, except the price of one item had changed from the previous quote. So I asked about
it, and she said $X is the price, and just so you know that is the
price per piece. Since she had told us the prices were per person
before, I went back and asked her if everything else was priced per
piece and she said yes, all of it. Suddenly the prices don't seem
reasonable at all. We're on a tight budget, and that potentially triples
the amount we had expected to pay.
I'm frustrated because she neglected to mention the change in pricing structure when she gave us the quote, and I don't think it's reasonable to just assume that we
would know. If I hadn't asked, she wouldn't have told us at all until we
got the final bill that was much higher than anticipated. It seems
sketchy and kind of deceptive. I don't know if I should call her on it,
try to negotiate the prices, start looking for a new caterer, or what.
Is this normal in the catering business?
TLDR: Our caterer gave us a new quote and didn't tell us that the pricing structure had
changed from price per person to price per piece, and it's going to cost us a lot more than we had anticipated. It seems sketchy and I'm wondering if I should be concerned.
ETF weird line breaks