Sorry this is so long....
Last fall a hail storm came through and damaged my car. I waited about a month, put in my insurance claim, got it checked out, got a quote etc etc. But, when the time came a few months later to get the work done, I didn't have the extra $500 for the deductible to have it fixed. Fast forward to about a month ago, I found a company that would basically "rebate" me $500, meaning I didn't have to pay anything. I thought it sounded great, they had decent reviews on yelp. They're from out of town, but that happens a lot during epic storms... out of town companies come in to do work since the local companies get way too busy.
So, on 2/26 I met them at the rental car place to get the rental, and to give them my car. I got a call from my insurance on 3/2 letting me know their adjuster met with the shop, got the repairs approved, and that they will just pay the shop directly so I don't have to go through the hassle of getting the check signed off on through my auto loan lender etc. I was told at that time that the repairs should be done on 3/10. I got a text on 3/9 from the shop sales rep (I prefer text communication while I'm at work), saying that a part they needed was on backorder, and it may not be ready until 3/11. That's fine, not a big deal.
Fast forward past 3/11, no communication at all. On the morning of 3/13 I called them (as I didn't get a response to my text to the sales rep on 3/12) and spoke to the tech, and he said that the car was done, but my windshield wiper sprayer got broken when they were putting the hood back on. They ordered the part and it would be ready on Saturday 3/14 for pick up. I told them I would prefer to pick it up on Monday 3/16 because the shop is near my work, not my home. He said that was fine. Fast forward again to Monday.... no response, nothing. The phone number I had used to call them before was saying "We're sorry, but this number is no longer accepting calls". I start freaking out a bit, and decide to drive down to the shop. Nobody is there but there's a different number on the door to call. I call it, get the tech, he said the phone that the number I had been calling was stolen. Uh, ok. I asked him when I could get my car. He said "the part we needed didn't come in, should be here tomorrow". Starting to sound like a broken record.
No response from anybody yesterday (when he said it would be ready again). I got a text from the original number (the one that was supposedly on a phone that was stolen) saying that they're sorry they missed my call, that the tech had a family emergency, and that they'd call me in the morning. I wrote back saying I wasn't happy, and I wanted to pick up my car today, even if the repair wasn't done. I also found out last night they've been giving my coworker the same runaround.
I stopped by the shop on my way into work this morning, and the lights were on, but the door was locked. I was able to peek in through the glass and saw a bunch of cars in there, but not mine, nor my coworkers. There was a truck parked in the back. Nobody is answering the phones again.
So, I'm sort of at a loss as to what I should do... at this point I just want my friggen car back! I call about once an hour in the hopes someone will pick up. Nothing so far.