Hubby and I got married almost 4 weeks ago, we had been engaged for 18 months.
The ring he had picked out for me we beautiful and I absolutely loved it. The only downfall was it was a bit big and the jewelry store he had purchased it through gave us the run around to get it re sized (well known chain store) and finally did get a good fit. He ordered what was suppose to be the matching wedding band and after 4 months it was in.
Right away we noticed it didn't seem like it was the correct band. It did not seem to come together with the band and the stones weren't the same size or match up. The store manager and associates "reassured" us on many occasions that it would match up after soldered together. My engagement ring was brought in several times as well due to stones falling out.... it has come to the point over the 18 months that it was in the shop half the time.
Well long story short (as we had more issues with this jewelry store) we sent the engagement ring and wedding band in to be soldered over a month before our wedding. When it came back it looked horrible and there was big gaps between the two rings- it was sent in three times total trying to fix the issue (still gaps and not lining up) and almost did not have it for the wedding. We were then told that they were getting another band in from a neighboring store and after the wedding to bring back in.
We went back in to find that there was never a wedding band made for my style of ring and that we would have to pick out another set to exchange or they would custom make a band, or an option of a refund. They took the ring back and were going to make a mold.
The next day we decided that we were done with the store since they had lied to us (more had happened then what I am putting here- like sales staff hanging up on me) so my hubby called the store to say we wanted a refund. they told us we could not get one since we were passed the 60 original purchase even though they had told us we could get one. So my hubby said he wanted the ring back (he was going to have it appraised at another store).
While waiting for the ring back I tried working through corporate customer service and could not get any help. I managed to get myself up to the VP of regional operations and she authorized a refund- at this point the store was not sure where my ring set even was and were being very rude to us.
My hubby was received half the money back and he is waiting on a check for the other (because of how he paid for everything). He intends to get me another ring from a private jewelry store. Through all of this I know what he spent and I am feeling really guilty for what he did pay... just too much (even though I loved the ring and that is where the withdrawal is coming from).
I know he feels horrible that this happened in the first place (even though it isn't his fault). I am feeling sad that I am newly married and ring less (even though I know a marriage does not hinge around a ring) but at the same time feel that he should use the money towards paying off some bills.
I think in the end I am just feeling a confusion of emotions and I do not know what the right thing to do is.