Salon forgetting to charge for service

kimmiinthemitten · December 2015

Knottie9615737 said:

There was no written contract and she told me when she booked the appointments that she would see who should could get but she wasn't sure who it would be. I thought the price she gave was for a regular and maybe she had an intern that day, also the payment ran through to the owner and not the salon so i'm a little worried that the girl who did the nails won't see any of the tip.

And they waited to call me till quite a few days latter which led to a lot of stress do to changes in employment status, with in that time. I also tried fairly hard to make sure everyone got paid before I signed up for school cause I needed to know how much I had for classes, when you make minimum wage to sometimes are a little close on accounts then you'd like to be.

Shes not a business I've ever used before, if she's been some one I knew well I would have just asked to pay her the next time I was in. Also, when I offered to mail them a check, I don't really use my credit card, they blamed it on being super busy, the were only 3 customers the entire time I was there, if your gonna ask me to correct you mistake at least own it. Finally they complained about me sending them the check not coming out and paying for the gas to get there, even though under state law i could have told them they were owed no more. I was trying to make it right for them.

So you received the call on Tuesday, posted to the Knot sometime Thursday, and as of Friday (today) you mailed the check in, they received the check and harassed you over mailing said check?

lyndausvi · December 2015

Let me get this straight. You just got married a week or so ago. Yet your 1st and only posts are on whether or not you should pay someone for their services?

Really? Seriously?

This is causing stress? They are mad you are sending a check? I do not understand the gas money point.

Sorry, not buying any of it. Like at all.

Knottie1430025803 · December 2015

But...this isn't about the government and taxes. Lol. Your logic doesn't work. There's no penalty for this. The owner can use this as a learning lesson and make sure she does due diligence in the future.

Part of being a small business owner means managing your company and customer service well. That's also how capitalism works. The owner failed to do both.

Knottie1430025803 · December 2015

JediElizabeth said:

Knottie1430025803 said:
I'll be the odd one out and say this:

Her miscalculations are on her. I wouldn't pay her. It's a WEEK later? Yeah, no. This can be her "lesson learned" to pay more attention next time. If you got an item you thought was on sale and then a week later the cashier called and said it wasn't, it was just a mistake, would you pay the full price? I wouldn't.

I don't think You are legally obligated to pay now. You paid what you thought was the right amount at the time of services rendered. Morally? Ehhhhh...Do you frequent there?
I really hope you're a troll.

The fact that I don't think you are makes me sad about the world.

There are mass killings in America, but a strangers bill makes you sad about the world?

You need to grow some thick skin.

lyndausvi · December 2015

The morals and ethics of some people in this thread amaze me. I'm getting all warm and fuzzy.

MyNameIsNot · December 2015

Knottie9615737 said:

There was no written contract and she told me when she booked the appointments that she would see who should could get but she wasn't sure who it would be. I thought the price she gave was for a regular and maybe she had an intern that day, also the payment ran through to the owner and not the salon so i'm a little worried that the girl who did the nails won't see any of the tip.

And they waited to call me till quite a few days latter which led to a lot of stress do to changes in employment status, with in that time. I also tried fairly hard to make sure everyone got paid before I signed up for school cause I needed to know how much I had for classes, when you make minimum wage to sometimes are a little close on accounts then you'd like to be.

Shes not a business I've ever used before, if she's been some one I knew well I would have just asked to pay her the next time I was in. Also, when I offered to mail them a check, I don't really use my credit card, they blamed it on being super busy, the were only 3 customers the entire time I was there, if your gonna ask me to correct you mistake at least own it. Finally they complained about me sending them the check not coming out and paying for the gas to get there, even though under state law i could have told them they were owed no more. I was trying to make it right for them.

That's a verbal contract, and it's binding. She gave you a price and you agreed to pay. So yes, you are legally obliged to pay for what you received as well as morally.

It's shameful that the number of morally bankrupt people has gotten to the point that the law is even a question here.

MairePoppy · December 2015

Knottie1430025803 said:

I'll be the odd one out and say this:

Her miscalculations are on her. I wouldn't pay her. It's a WEEK later? Yeah, no. This can be her "lesson learned" to pay more attention next time. If you got an item you thought was on sale and then a week later the cashier called and said it wasn't, it was just a mistake, would you pay the full price? I wouldn't.

I don't think You are legally obligated to pay now. You paid what you thought was the right amount at the time of services rendered. Morally? Ehhhhh...Do you frequent there?

What would this world be like if everyone had your attitude?

If the salon owner had made an error in her own favor, do you think she should refund OP, even if OP hadn't noticed?

KnickerGold · December 2015

They gave you a price, you saw a lower price on the bill, but didn't say anything at the time.
You say you thought it was 'an intern'- did anyone tell you beforehand 'Oh, and so and so is still in training so we'll be checking in on her' also- do you really think someone would give you an intern for your wedding hair/nails??

Then you say 'well, It's really tight now, since I quit/lost my job' in the what 6 days since your wedding? And you're in school now? Regardless, you knew the price beforehand and agreed to it, which means you budgeted for it. If you couldn't afford the $17 manicure you could have 1)not gotten it done 2)not left a 30% tip.

Your story just doesn't add up to anything other than 'I don't want to pay, tell me it's ok'

JediElizabeth · December 2015

Knottie1430025803 said:

But...this isn't about the government and taxes. Lol. Your logic doesn't work. There's no penalty for this. The owner can use this as a learning lesson and make sure she does due diligence in the future.

Part of being a small business owner means managing your company and customer service well. That's also how capitalism works. The owner failed to do both.

I'm sorry, but aren't we here to discuss what /people should do, both in terms of etiquette and just being a decent human being?

You can get away with being a dirtbag legally in a lot of instances, but that doesn't make it right. Just like here: she provided a service, therefore it's correct to pay for and tip on that service. Even if there's been an error, there's no ambiguity on whether or not the fee should be paid.

OP seems to agree with that, so why are you arguing otherwise?

Knottie1430025803 · December 2015

MyNameIsNot said:

Knottie9615737 said:

There was no written contract and she told me when she booked the appointments that she would see who should could get but she wasn't sure who it would be. I thought the price she gave was for a regular and maybe she had an intern that day, also the payment ran through to the owner and not the salon so i'm a little worried that the girl who did the nails won't see any of the tip.

And they waited to call me till quite a few days latter which led to a lot of stress do to changes in employment status, with in that time. I also tried fairly hard to make sure everyone got paid before I signed up for school cause I needed to know how much I had for classes, when you make minimum wage to sometimes are a little close on accounts then you'd like to be.

Shes not a business I've ever used before, if she's been some one I knew well I would have just asked to pay her the next time I was in. Also, when I offered to mail them a check, I don't really use my credit card, they blamed it on being super busy, the were only 3 customers the entire time I was there, if your gonna ask me to correct you mistake at least own it. Finally they complained about me sending them the check not coming out and paying for the gas to get there, even though under state law i could have told them they were owed no more. I was trying to make it right for them.

That's a verbal contract, and it's binding. She gave you a price and you agreed to pay. So yes, you are legally obliged to pay for what you received as well as morally.

It's shameful that the number of morally bankrupt people has gotten to the point that the law is even a question here.

And how many times have we seen A user on this forum say "I had a verbal contract with my vendor and they changed things!" Virtually EVERY user responds with "you should have gotten a written contract! Now you know better."

The salon owner should have gotten a written contract. Now she will know better,

Heffalump · December 2015

KnickerGold said:

Your story just doesn't add up to anything other than 'I don't want to pay, tell me it's ok'

Yes! It reminds of me of the letters to Dear Prudence that are basically "I know this is kind of shitty of me, but reasons; validate my bad decision even though I'm admitting it's a bad decision."

Knottie1430025803 said:

But...this isn't about the government and taxes. Lol. Your logic doesn't work. There's no penalty for this. The owner can use this as a learning lesson and make sure she does due diligence in the future. Part of being a small business owner means managing your company and customer service well. That's also how capitalism works. The owner failed to do both.

I assume the bolded is in response to my comment, though it's hard to tell. (Protip: use the "quote" button when responding to specific replies.) Go take a business law class sometime, and then:

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banana468 · December 2015

Knottie1430025803 said:

Knottie9615737 said:

There was no written contract and she told me when she booked the appointments that she would see who should could get but she wasn't sure who it would be. I thought the price she gave was for a regular and maybe she had an intern that day, also the payment ran through to the owner and not the salon so i'm a little worried that the girl who did the nails won't see any of the tip.

And they waited to call me till quite a few days latter which led to a lot of stress do to changes in employment status, with in that time. I also tried fairly hard to make sure everyone got paid before I signed up for school cause I needed to know how much I had for classes, when you make minimum wage to sometimes are a little close on accounts then you'd like to be.

Shes not a business I've ever used before, if she's been some one I knew well I would have just asked to pay her the next time I was in. Also, when I offered to mail them a check, I don't really use my credit card, they blamed it on being super busy, the were only 3 customers the entire time I was there, if your gonna ask me to correct you mistake at least own it. Finally they complained about me sending them the check not coming out and paying for the gas to get there, even though under state law i could have told them they were owed no more. I was trying to make it right for them.

That's a verbal contract, and it's binding. She gave you a price and you agreed to pay. So yes, you are legally obliged to pay for what you received as well as morally.

It's shameful that the number of morally bankrupt people has gotten to the point that the law is even a question here.
And how many times have we seen A user on this forum say "I had a verbal contract with my vendor and they changed things!" Virtually EVERY user responds with "you should have gotten a written contract! Now you know better." The salon owner should have gotten a written contract. Now she will know better,

I don't know about anyone else but I'd feel like such an asshole if I did that.

MairePoppy · December 2015

Knottie1430025803
And how many times have we seen A user on this forum say "I had a verbal contract with my vendor and they changed things!" Virtually EVERY user responds with "you should have gotten a written contract! Now you know better." The salon owner should have gotten a written contract. Now she will know better,

Yep, we say there should be a written and signed contract with vendors so everyone is clear on the terms. If there are questions, either party can refer to the contract. If the vendor, or the bride, is a slimeball who decides not to honor the agreement, it's legally enforceable. I think OP is better than that.

MairePoppy · December 2015

@banana468 You have a way with words

Knottie1430025803 · December 2015

Heffalump said:

KnickerGold said:

Your story just doesn't add up to anything other than 'I don't want to pay, tell me it's ok'

Yes! It reminds of me of the letters to Dear Prudence that are basically "I know this is kind of shitty of me, but reasons; validate my bad decision even though I'm admitting it's a bad decision."

Knottie1430025803 said:

But...this isn't about the government and taxes. Lol. Your logic doesn't work. There's no penalty for this. The owner can use this as a learning lesson and make sure she does due diligence in the future.

Part of being a small business owner means managing your company and customer service well. That's also how capitalism works. The owner failed to do both.

I assume the bolded is in response to my comment, though it's hard to tell. (Protip: use the "quote" button when responding to specific replies.) Go take a business law class sometime, and then:

Heffalump said:

KnickerGold said:

Your story just doesn't add up to anything other than 'I don't want to pay, tell me it's ok'

Yes! It reminds of me of the letters to Dear Prudence that are basically "I know this is kind of shitty of me, but reasons; validate my bad decision even though I'm admitting it's a bad decision."

Knottie1430025803 said:

But...this isn't about the government and taxes. Lol. Your logic doesn't work. There's no penalty for this. The owner can use this as a learning lesson and make sure she does due diligence in the future.

Part of being a small business owner means managing your company and customer service well. That's also how capitalism works. The owner failed to do both.

I assume the bolded is in response to my comment, though it's hard to tell. (Protip: use the "quote" button when responding to specific replies.) Go take a business law class sometime, and then:

The owner failed to charge the client for the service. That's business 101. Charge your client. Lol. You are struggling to grasp that concept, so I'm thinking you don't have a business degree, or even a college degree.

I'm standing in my rightness and it feels SO GOOD. Try and think logically, not emotionally.

that's a free tip for you, or else your business will go bankrupt.

OP, it is YOUR decision to pay. Don't pay if you don't feel like it. Don't let these women convince you otherwise

lyndausvi · December 2015

aurianna · December 2015

Treat other people the way you would want them to treat you and treat the people you care about.

It's a pretty easy concept for everyone but sociopaths.

TrixieJess · December 2015

Knottie1430025803 said:

KnickerGold said:

Your story just doesn't add up to anything other than 'I don't want to pay, tell me it's ok'

Yes! It reminds of me of the letters to Dear Prudence that are basically "I know this is kind of shitty of me, but reasons; validate my bad decision even though I'm admitting it's a bad decision."

Knottie1430025803 said:

But...this isn't about the government and taxes. Lol. Your logic doesn't work. There's no penalty for this. The owner can use this as a learning lesson and make sure she does due diligence in the future. Part of being a small business owner means managing your company and customer service well. That's also how capitalism works. The owner failed to do both.

I assume the bolded is in response to my comment, though it's hard to tell. (Protip: use the "quote" button when responding to specific replies.) Go take a business law class sometime, and then:

KnickerGold said:

Your story just doesn't add up to anything other than 'I don't want to pay, tell me it's ok'

Yes! It reminds of me of the letters to Dear Prudence that are basically "I know this is kind of shitty of me, but reasons; validate my bad decision even though I'm admitting it's a bad decision."

Knottie1430025803 said:

But...this isn't about the government and taxes. Lol. Your logic doesn't work. There's no penalty for this. The owner can use this as a learning lesson and make sure she does due diligence in the future. Part of being a small business owner means managing your company and customer service well. That's also how capitalism works. The owner failed to do both.

I assume the bolded is in response to my comment, though it's hard to tell. (Protip: use the "quote" button when responding to specific replies.) Go take a business law class sometime, and then:

The owner failed to charge the client for the service. That's business 101. Charge your client. Lol. You are struggling to grasp that concept, so I'm thinking you don't have a business degree, or even a college degree. I'm standing in my rightness and it feels SO GOOD. Try and think logically, not emotionally. that's a free tip for you, or else your business will go bankrupt. OP, it is YOUR decision to pay. Don't pay if you don't feel like it. Don't let these women convince you otherwise

Please OP, continue being a moral vacuum, it's a boring Friday at work and you and Knottie#s lack of morals is highly amusing. I'm just hoping that neither of you ever run your own business in the future where you have to charge clients, lest a mistake ever be made.

Ladies, you do you. You are the Speshulist of Snowflakes here.

PS. I miss being able to change fonts and colours can we pretend the above is purple and comic sans...Thanks!

banana468 · December 2015

MairePoppy said:

@banana468 You have a way with words

What can I say - I'm just not a fan of trying to do things like this to "teach a lesson". I'm a fan of people getting paid - especially small businesses.

kimmiinthemitten · December 2015

Knottie1430025803 said:

KnickerGold said:

Your story just doesn't add up to anything other than 'I don't want to pay, tell me it's ok'

Yes! It reminds of me of the letters to Dear Prudence that are basically "I know this is kind of shitty of me, but reasons; validate my bad decision even though I'm admitting it's a bad decision."

Knottie1430025803 said:

But...this isn't about the government and taxes. Lol. Your logic doesn't work. There's no penalty for this. The owner can use this as a learning lesson and make sure she does due diligence in the future. Part of being a small business owner means managing your company and customer service well. That's also how capitalism works. The owner failed to do both.

I assume the bolded is in response to my comment, though it's hard to tell. (Protip: use the "quote" button when responding to specific replies.) Go take a business law class sometime, and then:

KnickerGold said:

Your story just doesn't add up to anything other than 'I don't want to pay, tell me it's ok'

Yes! It reminds of me of the letters to Dear Prudence that are basically "I know this is kind of shitty of me, but reasons; validate my bad decision even though I'm admitting it's a bad decision."

Knottie1430025803 said:

But...this isn't about the government and taxes. Lol. Your logic doesn't work. There's no penalty for this. The owner can use this as a learning lesson and make sure she does due diligence in the future. Part of being a small business owner means managing your company and customer service well. That's also how capitalism works. The owner failed to do both.

I assume the bolded is in response to my comment, though it's hard to tell. (Protip: use the "quote" button when responding to specific replies.) Go take a business law class sometime, and then:

The owner failed to charge the client for the service. That's business 101. Charge your client. Lol. You are struggling to grasp that concept, so I'm thinking you don't have a business degree, or even a college degree. I'm standing in my rightness and it feels SO GOOD. Try and think logically, not emotionally. that's a free tip for you, or else your business will go bankrupt. OP, it is YOUR decision to pay. Don't pay if you don't feel like it. Don't let these women convince you otherwise

I'm a commissioned sales person who has made quoting mistakes before. Sometimes they are "I screwed this up and it's up to me to fix it." One incident is like the scenario above and my customer knew he was undercharged. I called him up, explained the mistake, he revised his PO within minutes.

As a salesperson, I worked hard to earn his business and thus his respect. A customer who respects you and your business cares just as much about your company being financially healthy as any company cares about their customers ability to pay.

An unwillingness or attitude about paying the full amount quoted due to anything other than sub par service/product tells me that said person just wanted the cheapest product possible and doesn't understand the concept of value.

onefootinthebayou · December 2015

Knottie1430025803 said:

KnickerGold said:

Your story just doesn't add up to anything other than 'I don't want to pay, tell me it's ok'

Yes! It reminds of me of the letters to Dear Prudence that are basically "I know this is kind of shitty of me, but reasons; validate my bad decision even though I'm admitting it's a bad decision."

Knottie1430025803 said:

But...this isn't about the government and taxes. Lol. Your logic doesn't work. There's no penalty for this. The owner can use this as a learning lesson and make sure she does due diligence in the future. Part of being a small business owner means managing your company and customer service well. That's also how capitalism works. The owner failed to do both.

I assume the bolded is in response to my comment, though it's hard to tell. (Protip: use the "quote" button when responding to specific replies.) Go take a business law class sometime, and then:

KnickerGold said:

Your story just doesn't add up to anything other than 'I don't want to pay, tell me it's ok'

Yes! It reminds of me of the letters to Dear Prudence that are basically "I know this is kind of shitty of me, but reasons; validate my bad decision even though I'm admitting it's a bad decision."

Knottie1430025803 said:

But...this isn't about the government and taxes. Lol. Your logic doesn't work. There's no penalty for this. The owner can use this as a learning lesson and make sure she does due diligence in the future. Part of being a small business owner means managing your company and customer service well. That's also how capitalism works. The owner failed to do both.

I assume the bolded is in response to my comment, though it's hard to tell. (Protip: use the "quote" button when responding to specific replies.) Go take a business law class sometime, and then:

The owner failed to charge the client for the service. That's business 101. Charge your client. Lol. You are struggling to grasp that concept, so I'm thinking you don't have a business degree, or even a college degree. I'm standing in my rightness and it feels SO GOOD. Try and think logically, not emotionally. that's a free tip for you, or else your business will go bankrupt. OP, it is YOUR decision to pay. Don't pay if you don't feel like it. Don't let these women convince you otherwise

Please, tell us more about your experience as an executive, or anything that qualifies you to teach "Business 101". It's Friday and I could use some entertainment.

OP, I think you know the right thing to do. Pay for the services rendered and take this as a lesson in the future to be more careful about checking invoices you do pay for. Knottie#s, you will not get far in work or life if you try to nickel and dime or capitalize on people's mistakes like that. People catch on to that kind of behavior real quick and it reflects poorly on you. You may think you're quite savvy running around teaching all these business lessons but the joke's on you in the long run.

lembaslover · December 2015

I just want to add that it's really easy to make a business mistake and charge someone the wrong amount sometimes. In my experience working with customers if I make the mistake in the favor of the business I apologize that and correct it for the customer. If I make it in the favor of the customer I apologize and say it's my bad you're all set.

In my experience of a customer if I realize that my bill was wrong and I should have paid more I will always go back (yes I've driven back the next day or whenever I've realized it before) and try to correct it. Now sometimes they are very kind and say oh that was our bad other times they accept my money. Either way I feel better because it was the right thing to do! Almost every time though they make a comment on how they can't believe I came back and that most people wouldn't have. To me that does make me sad for the world. As for a comment made above about shouldn't terrorism make people sad, of course it does, that doesn't mean there aren't smaller things that also make one sad for the world.

OP pay the money you agreed upon, it will eliminate all of the stress you are feeling and I promise you will feel good about your decision after. Also they might complain about the check because some businesses don't accept checks as they might have a high rate of them bouncing. Especially if you made a case for not paying to them then they might not trust you actually have the money in your account.

abl13 · December 2015

OP I feel you. If they didn't break out the services on the bill then how do you know they aren't trying to scam you right now?

I just switched hair salons. I am accustomed to paying over $150 to get my hair cut and highlighted. I went to a different salon and they charged me $60. I was ecstatic and gave the girl a huge tip (over 30%). However I never received a bill that broke out all of the services. If they subsequently called me and asked for more money because of their mistake I would not have paid it. IMO your salon needs to chalk this up to a mistake and change their processes going forward.

abl13 · December 2015

If you do pay it, I would leave a review stating that they forgot to charge you the correct amount and later contacted you to pay. Don't get emotional, just state facts. I would not want to patronize a business that does this.

Heffalump · December 2015

marriedhamstermom said:

I just want to add that it's really easy to make a business mistake and charge someone the wrong amount sometimes. In my experience working with customers if I make the mistake in the favor of the business I apologize that and correct it for the customer. If I make it in the favor of the customer I apologize and say it's my bad you're all set.

So much this. I set pricing for my product lines, and every once in a while there is an error in SAP--someone's discount doesn't apply correctly, they don't get their contract price, or whatever. And then sales comes to me when their customer flags the difference between their PO and our invoice, and I do exactly that: if we gave you a few extra % off, our bad, thanks for calling it to our attention, you're good; if we overcharged you, then customer service cancels the old invoice, issues a corrected one, and we're all set. The value of one transaction vs. our ongoing relationship with our customers isn't worth cheating them out of a few bucks (even if it was originally an accident) and hoping they don't catch on.

Knottie1430025803 said:

The owner failed to charge the client for the service. That's business 101. Charge your client. Lol. You are struggling to grasp that concept, so I'm thinking you don't have a business degree, or even a college degree. I'm standing in my rightness and it feels SO GOOD. Try and think logically, not emotionally. that's a free tip for you, or else your business will go bankrupt. OP, it is YOUR decision to pay. Don't pay if you don't feel like it. Don't let these women convince you otherwise

See, but it's not Business 101. They made a simple error. It's not like the vendor told her "Hey, it's free!" and then later said "Oh shit, I should charge money for my services, I'd better call her back and try to get some money now." They agreed on a fee--whether the OP understood the details or not (and if not, that's 100% on her)--and now the OP is asking whether it's okay to weasel out of paying it. It's not. "Don't pay if you don't feel like it" works for street performers, not vendors with whom you have an agreement to exchange services for money.

I don't usually defend my credentials to trolls, but since you specifically asked, I have an MBA, took a decent amount of business law as part of it, and routinely participate in contract negotiations with both suppliers and distributors. Terms are terms, and a simple error generally does not invalidate an agreement. Being a total asshat over a few dollars is no one's idea of a good life strategy, and trust me, you don't need anything more than common sense and a smidge of integrity to see that.

ETA: an excellent blog post on verbal agreements. Pay special attention to the convenience store/milk example.

kimmiinthemitten · December 2015

abl13 said:

OP I feel you. If they didn't break out the services on the bill then how do you know they aren't trying to scam you right now?
I just switched hair salons. I am accustomed to paying over $150 to get my hair cut and highlighted. I went to a different salon and they charged me $60. I was ecstatic and gave the girl a huge tip (over 30%). However I never received a bill that broke out all of the services. If they subsequently called me and asked for more money because of their mistake I would not have paid it. IMO your salon needs to chalk this up to a mistake and change their processes going forward.

Because they verbally agreed on a price before hand and the bill she received and paid was only $58.00 and not the total amount she was told and expected to pay.

climbingsingle · December 2015

My husband has been running his own business for 20+ years, and I have quite a few friends that do as well (plumbing, hair styling) and it makes me sick to think there are people out there who wouldn't do the right, moral thing. Knottie#s, your posts seem to lack any integrity. I certainly hope one day you don't make a similar mistake and have to deal with a person that has no morality or compassion.

MairePoppy · December 2015

abl13 said:

If you do pay it, I would leave a review stating that they forgot to charge you the correct amount and later contacted you to pay. Don't get emotional, just state facts. I would not want to patronize a business that does this.

Wow, okay, then. Make sure your review is complete. Did you like the way your hair came out? Did the stylist pay attention to what you wanted? What about your nails? Did the manicurist make sure you were happy with her work? Did they manage their time well? Were they polite? Was the salon clean and comfortable? The prices seem more than reasonable, even with the correction. Twenty or less dollars for a manicure? hmmm.

If you were satisfied with the services you recieved, it would be petty and misleading to write a review that focuses on a minor error.

aurianna · December 2015

kimmiinthemitten said:

abl13 said:

OP I feel you. If they didn't break out the services on the bill then how do you know they aren't trying to scam you right now?
I just switched hair salons. I am accustomed to paying over $150 to get my hair cut and highlighted. I went to a different salon and they charged me $60. I was ecstatic and gave the girl a huge tip (over 30%). However I never received a bill that broke out all of the services. If they subsequently called me and asked for more money because of their mistake I would not have paid it. IMO your salon needs to chalk this up to a mistake and change their processes going forward.

Because they verbally agreed on a price before hand and the bill she received and paid was only $58.00 and not the total amount she was told and expected to pay.

And OP even acknowledged that she thought the bill was low. But she didn't say "I thought it was supposed to be $XY?"
That's just a reflex for me. I'd hate to think I might be short-changing someone.

So I ordered a $200 car seat from Target.
Target sent me two and we only paid for one.

I asked my mother what I should do.
She said "Think of whatever your father would do, and do the opposite."

Well I know my father would go to the store with one of them, lie that he doesn't want it anymore, return it, and try to get all the cash back, while keeping the other car seat.
Mom was right... I didn't want to be like that.

So I called Target, told them what happened and they said, "Our mistake. Keep it."
Now I'm selling it for $80 to a close friend so that we can buy a second base and she can get a great seat $120 off. Lots of people benefited and my conscience is clear.

Sometimes a business will say "Our mistake. Keep it." But odds are when they do that, they are in a position that they can do that.
If this gal is calling about a missing $30 then she really might not be in the position to just write it off. She could be on the hook for it with her boss or could just be on leaner times since wedding season is pretty much over and it and prom season won't be back for several months.

Even if one has no legal requirement to pay the extra it's clearly the right thing to do.

onefootinthebayou · December 2015

abl13 said:

If you do pay it, I would leave a review stating that they forgot to charge you the correct amount and later contacted you to pay. Don't get emotional, just state facts. I would not want to patronize a business that does this.

This is the exact reason I give very little to no credence to consumer reviews. People have some pretty twisted ideas about the way businesses operate, as evidenced in this thread.

Salon forgetting to charge for service

Re: Salon forgetting to charge for service

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