Title says it all. My fiance e-mailed our wedding planner 3 and a half weeks ago because she was supposed to provide us with officiants. After 3 weeks we didn't hear anything from her and we were a bit concerned so I told him to e-mail her about it again. She e-mailed the next day saying that her partner will be on it right away.
My question is, how responsive should a wedding planner be? Surely 3 weeks is plenty of time for her to get me an officiant. In the beginning when we hired her, she was very responsive and on top of things. Now it seems like she is slacking. I understand she may have many clients and weddings, but she has to treat me the same! I hired her to be less stressed as I'm currently in school and working full time, and now it seems like I am stressing again!
I'm wondering whether she is trying to drop me as I got a $300 discount on her second plan and she thinks it's not worth it. She was reviewed very well by many people and my fiance's father sold her her home so he recommended her.
Our wedding is just under a year away.
Thoughts on how to get her to be more responsive without being bitchy about it?