Dear people who call in,
We are not a store. We are a non-profit organizaion. You receive the item as a FREE GIFT with a donation. Stop treating us like a store and stop being mad when the item doesn't arrive as quickly as you'd like or that you don't get the service you would expect from a store
Love,
Sick of being yelled at
Dear little bro,
You are a rockstar.
Love,
Your favorite sister
Now you go.