I'm disappointed

Dignity100

lyndausvi said:

Thank you for the update. I guess the question now is why did it happen at all and why did it take so long to be addressed. and one more thing, I hate when I end up in no paragraph mode- grrrr

JennyColada

I don't want to come off as a resentful jerk, but this is seriously the worst customer service I've ever seen.

No offense to KP, because she's trying her best, but the platitudes are more frustrating than helpful. If you don't have answers then that's fine, but don't try and blow empty sunshine up our asses as a way to shut us up.

RebeccaB88

JennyColada said:

I don't want to come off as a resentful jerk, but this is seriously the worst customer service I've ever seen. No offense to KP, because she's trying her best, but the platitudes are more frustrating than helpful. If you don't have answers then that's fine, but don't try and blow empty sunshine up our asses as a way to shut us up.

Agreed. KP isn't tech, she likely had nothing to do with the glitchy 'update' at all, but she's our only link to what's going on behind the scenes. Since we don't really know, I'm assuming the 'update' updated things we can't actually see, yet no attention was paid to what else might be affected. It's pretty amazing that 'tech' can run an entire website yet have no clue why things go wrong or what to do about them.

"We're working on it" isn't an update. It's a platitude.  An update would be 'this is what was supposed to happen, this is what actually did happen, and this is what we're doing to fix it.'  'We're working on it' just isn't acceptable customer service, at least in my book. It's exactly what I make it a point to NOT do at my job.

Blergbot

By "fixed" the groups banner they mean they took it away...premature rollout, I guess?