Guest list issue

Knottie12449323

When I click on the guest list it keeps sending me to the website manager page... my guest list appears to no longer be here... what happened? has anyone else experienced this? Is there anyway to get it back?

yogablossom

YES! It's happening to me too! It's making me set up a wedding website and I do not want to do this!!

Knottie55216687

Same here!! Guest list is gone!

KnotRiley

Hi everyone,

I've reached out to tech for an answer about what's going on, I'll let you know as soon as I hear anything.

Thank you!

KnotRiley 

KnotRiley

Hi all,

Just got word this should be resolved now! Thank you so much for you patience!

If you have anymore questions please let me know.

KnotRiley

Knottie95816325

Still an issue, my guest list manager is missing, help!

Knottie98028816

I cannot access my guest list either!!

Knottie98028816

I cannot access my guest list!  HELP!!!

lseldo1

Hello - still an issue!  I saw down to address save the dates tonight, logged in and all the guests and addresses gone.    This website is supposed to help me plan, not make planning more difficult because I have to compile all the addresses again.  

tigerlily2311

this has happened to me a couple times in the past month, it goes from a basic looking interface to the really nice one that categorizes, etc and ive had to reinput the addresses and everything.  once it switches all the changes i made on the last one arent there

Knottie95816325

Same problem, so annoyed!!!

Knottie78403998

Yes, this has just happen to me as well. !!!! WTF ?  10 hours of work gone ?  where did it go ?  All the guest list links on the site just send me to the wedding website.  

Please provide solution or direction. !!! ASAP !

Was hoping theknott would help the wedding, not be a monkey wrench.  grrrrr.

Knottie78403998

KnotRiley... still an issue.. its not fixed.   

Please advise ASAP !

Knottie29662355

Happened to me also.  I found the direct link in my history and was able to continue to function:
http://planning.theknot.com/wedding-guests/<your number>/list/addresses, so search your browser history.  And once your in -- be sure to export a list for backup.

Knottie08801911

Thanks!  I was able to get my list on this, so I'm not so nervous anymore, but extremely annoyed!

Knottie38649213

I am having the same problem.  I am redirected to the wedding website.  I cannot access the guest list that I have created and have been working on.  How can I get this information?

cruson

who do we contact about this issue? this is not helping me stay calm!

KnotRiley

Hi everyone,

I apologize for the delay, I just received an update from tech that they are aware of the issues and actively working to resolve it. They are trying to have this fix completed by the end of the week but I will continue to update you as I hear anything.

Thank you!

KnotRiley

Knottie08801911

Any update on this?

KnotRiley

Hi @Knottie08801911,

Everything with your guest list should be working properly, please let me know if you're still experiencing issues.

Thanks!

KR

misshart00

Just FYI, this has been a known issue for years. Many, many brides have lost entire guest lists.

smmccash75

My guest list has completely disappeared. Is there anyway to get it back or do I have to start from scratch?

Knottie30490759

Same problem. Logged in today and it keeps sending to my website. I had 220 guests, with addresses, saved on here.

Knottie00622606

same problem no guest list , on my website I also have another issue. I can not enter guests without having email for them. is there a way around this.

Knottie00622606

this is Saturday, so end of which week. in march?

smmccash75

It did have two people, myself and my fiancé now there is nothing there. This is incredibly frustrating as we spent a lot of time entering that information and have nothing to show for it. 

erinnikita87

I just sent an email (again) to the feedback email. I'll post an answer as soon as I hear something. The weird thing is that it works on my iPhone 4s in Safari. Go figure. It could possibly be the platform? Are you guys using Windows or Mac?

erinnikita87

Actually what I just tried was copying the guest list address (on my phone) then emailing it to myself. It should prompt you to log in, then you'll be able to see it. Pain in the ass, but at least it works!

KnotRiley

Hi all,

I'm really sorry about the issues you're experiencing, tech is aware of the problems and are trying to resolve this shortly. I will update you if I hear anything further.

Thanks!

KR