UPDATE: So, feel free to disregard. DOC just emailed me back (finally). She apparently was on vacation. If it's helpful, feel free to have a discussion about non-responsive vendors. I always pick vendors based on their initial responsiveness (obviously assuming they are otherwise qualified).
Our wedding is May 2. After booking our venue and photographer, we hired our day-of-coordinator ("DOC"). She was one of two people my photographer recommended to provide coordination. I talked to both of her suggestions, but felt that the one we hired would be a better fit. The overall services are specifically listed in the contract and include:
- Phone consultations and emails (no limit to these).
- In-person planning meeting prior to the wedding as well as a visit to the ceremony and reception site prior to the wedding.
- Contact with vendors by DOC in the weeks leading up to the wedding.
- Extensive services re rehearsal, wedding day and day after wedding.
Anyway, I really haven't had a lot of interaction with our DOC because she is mostly there to take over when the wedding gets close. I did ask her opinion on a particular caterer, and we emailed about potentially having our sit-down meeting sometime late February or early March.
Whenever I have emailed in the past, she has generally gotten back to me within about 24 hours. Until now, when I am trying to figure out when we will be meeting. Two weeks ago I asked for some days and times that would work for her, via email. No answer. One week ago I followed-up, again via email, and just said, hey, I know the weather has been bad, just following up. Five days ago, I tried a text message. Two days ago I called and left a voicemail. I have not received any response to any of my attempts to reach out. It is not a huge priority that we have our planning meeting ASAP, but it is troubling to me that she is not responding.
What should I do? We had paid her half of her fee up front, and then we actually had sent her a check for the remainder right before she disappeared on us. She hasn't cashed that check yet, although she would have gotten it in the mail at least a week and half ago. I sent other vendors checks at the same time and they have all been cashed.