Dilemma....Bloomingdales keeps sending me gift cards that aren't mine!

JenLD2015

Ok, this is a super first world problem....but it's making me nuts. In August, Bloomingdales had a computer glitch and they credited many people in their Loyalist program with triple or more the amount of points/dollars the loyalists had accrued. I woke up to an email saying that I had a $2500 gift card waiting in my account. I logged in, thinking I was being punked and sure enough...it is there. So, being the worry wort that I am, I called the Loyalist corporate number to see if a mistake had been made. They said "No". So, I ordered a Burberry jacket on sale thinking "if they contact me and say it really was a mistake, I'll return the coat" no harm, no foul. Bloomingdales contacted me later that day, saying that there indeed was a mistake and they had fixed my account. I mentioned the coat I ordered and they assured me they could cancel it. Except, they didn't. Instead, they sent the coat. I dutifully, sent it back explaining it was part of the glitch and the order was voided. Now, a month later....I suddenly receive an actual gift card in the mail. Why? Cause the return center figured I was owed money. thry sent me the exact cost of the coat in a gift card. As if I had paid for the coat and returned it. I called my local store and they don't seem to know what to do? I have tried to return the money/coat twice now, in good faith. First asking them to cancel the order for the coat, second by returning the coat with a written explanation. So, what should I do? Does keeping the gift card mean I am stealing? I have tried several corporate numbers today and each person I talk to, has no idea how to fix the situation. It's admittedly a nice situation to have...but I don't want to get excited, only to get in trouble down the line. What would you do??

JenLD2015

Ugh, why did my paragraph breaks disappear?

Pupatella

JenLD2015 said:

Ok, this is a super first world problem....but it's making me nuts. In August, Bloomingdales had a computer glitch and they credited many people in their Loyalist program with triple or more the amount of points/dollars the loyalists had accrued. I woke up to an email saying that I had a $2500 gift card waiting in my account. I logged in, thinking I was being punked and sure enough...it is there. So, being the worry wort that I am, I called the Loyalist corporate number to see if a mistake had been made. They said "No". So, I ordered a Burberry jacket on sale thinking "if they contact me and say it really was a mistake, I'll return the coat" no harm, no foul. Bloomingdales contacted me later that day, saying that there indeed was a mistake and they had fixed my account. I mentioned the coat I ordered and they assured me they could cancel it. Except, they didn't. Instead, they sent the coat. I dutifully, sent it back explaining it was part of the glitch and the order was voided. Now, a month later....I suddenly receive an actual gift card in the mail. Why? Cause the return center figured I was owed money. thry sent me the exact cost of the coat in a gift card. As if I had paid for the coat and returned it. I called my local store and they don't seem to know what to do? I have tried to return the money/coat twice now, in good faith. First asking them to cancel the order for the coat, second by returning the coat with a written explanation. So, what should I do? Does keeping the gift card mean I am stealing? I have tried several corporate numbers today and each person I talk to, has no idea how to fix the situation. It's admittedly a nice situation to have...but I don't want to get excited, only to get in trouble down the line. What would you do??

So if it were me, and they absolutely won't take the gift card back no matter how many times you have tried to return it to them, I would stop contacting them about the situation. I would put the gift card in a drawer (just in case some day they ask for it back), but I would not use it or spend the money. That way you aren't stealing, and you don't have to keep contacting them about taking back the card.

AddieCake

Yeah, just put it away somewhere or throw it away, even. You don't have to physically return it not to use it.

OliveOilsMom

I would probably keep the gift card in a drawer and never use it.  That way if Bloomingdale ever asks for it back, you have it to give them.  

Did you call the Loyalty program back again?  This glitch is now a nationwide known issue, so if you call them back, they should be able to confirm that the gift card was a mistake and either cancel it or tell you mail it back.

JenLD2015

I could call the Loyalty Program again, most likely will wait until Tuesday since they might not be open for the holiday weekend.