I returned a registry gift online last November and waited at least 2 weeks for the refund. Nothing came, so I called customer service. The lady first said that a refund will be issued to the paying credit card. I told her immediately that it is the gift giver's card, not mine, so she agreed to send a gift card to my address. Nothing came till today, so I called them again this morning. The man told me that a credit had been issued to the purchasing card. They cannot do anything, and I should call the gift giver if I want to money back. I was really angry because I had asked them NOT to do it specifically on the phone. And isn't it a common sense that a gift registry return should not be disclose to the giver?
I asked for a supervisor, the man return from the hold with the supervisor's solution: they can contact the gift giver, charge his card again, and give me a refund. Am I being unreasonable, but how is this a solution? They let my gift giver know about my return, and now they want to call him to charge him again, because I want the money back? How can a high-end retail store like William-Sonoma do something like this?
Here are some other problems I had with them. Just want to let every future bride to think twice before register with them.
1. They don't update your registry after a gift is purchased. I had to call them to manually update the list.
2. Because of no.1, I received 2 sauce pots, and that's why I had to make the return.
3. I made 2 returns in total. In both cases, I didn't receive any refund 2 weeks after the items were delivered (indicated by UPS). I had to call them both times, to ask for the refund. First time they send me a gift card, second time was when the disaster happened.
Let me know if you have similar experience. Hope this helps all other brides!