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Knottie Tech Help
PiebarBride
member
Why the lack of communication with the website transition?
I purchased a url for our wedding website through the Knot in July 2015. Our wedding was not til October 2016 but I wanted to go ahead and have a place to send people with the plethora of questions we were going to be asked. I had no reason to edit it daily or even monthly so I was not informed that the website would be switching formats. No email went out and there was no mention of it on our main dashboards (which I was checking weekly if not daily). Now that this has switched, I had to make a whole new website. I reached out to the Knot for assistance regarding retrieving my url which is still active and removing our old website. It has been a few days and I have yet to hear from anyone. All of my stationary is printed with the old website url and now I am afraid to send out my save the dates until this in dealt with.
While I do love the new websites and think they are much better than the old model, I hate how the transition was handled. I hope that I hear from someone soon.
~E
While I do love the new websites and think they are much better than the old model, I hate how the transition was handled. I hope that I hear from someone soon.
~E
This discussion has been closed.
Re: Why the lack of communication with the website transition?
So sorry for the difficulties! I'll make sure our customer service gets back to you soon so this issue can be resolved.
Please let me know if you have anymore questions.
Thank you!
KR
We can be reached at fuzefitness82@gmail.com.