hoping someone might offer some advice on this. My wedding was in August and dh and I got our photos in early December. I was incredibly patient even though they came at the very last day we were quoted they would be ready.
At at first glance we were thrilled because they looked gorgeous! We had decided to print and frame some photos to give as gifts to family members for Christmas. We ordered through mpix which turned out to be a mistake. Half of our photos were overpixelated and when they arrived they looked awful. Mpix's customer service was less than great. Their response was that they "don't know the cudtomer's intent" which is why they didn't contact us to let us know the photos were overpixelated. Fine, whatever. As this was about a week and a half before Christmas, I was a little stressed but amiable to finding a solution.
I contacted our photographer to ask if she might recommend another place to print and explained our situation. She offered to print some photos for us - I expressed gratitude, but told her that because there were quite a few we needed that I wouldn't expect her to do this. She insisted and promised she would overnight them.
Long story short - we never received them. I was very upset because I gladly would have made my own arrangements, and she knew these were meant as gifts. I have sent her a few messages just to make sure everything is ok, and also mentioned that we are still waiting on a few items per our contract (a few printed photos and a USB with all our photos.)
i have also since found another place to print photos but am concnerned that the issue is with the photos. If they are not printing without being overpixelated, what do I do?