New York-Hudson Valley

Videographer Doesn't Return Phone Calls

We used Strictly Video to video our wedding day this past fall. I have placed several calls and a text to the videographer to ask when I could expect to see the final product. We received our raw footage several months ago but are awaiting the edited version. Has anyone who has used this company ever had a similar issue? The company was a pleasure to work with up to and including our wedding day. We have paid our contract in full per the terms of our agreement in order to receive our raw footage but now I can't even seem to get a call back regardng our finished product. I find this behavior very unprofessional. Just wanted to know if anyone else had the same experience and how you rectified it?

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