Registry and Gift Forum

Williams-Sonoma Registry issues

Has anyone else had issues when it comes to making exchanges/returns to Williams-Sonoma?

It takes an hour per return. They gave me false receipts. I've called twice, and they still owe me money. I think it's a scam and a way they make more money off of registries. 

I would not recommend registering with them. Nice gifts, but not worth the troubles and dishonesty of this company. 

Re: Williams-Sonoma Registry issues

  • ei34ei34 member
    Eighth Anniversary 2500 Comments 500 Love Its 5 Answers
    I've never had an issue with Williams-Sonoma and I shop there all the time.
  • I don't know what you mean by "false receipts." We registered there, and had no issues. The only thing I found slightly annoying was that if a gift was purchased online, the store couldn't issue us credit. They started the process, gave us a slip that said how much store credit we'd be getting, and a gift card was mailed to us. The awesome thing is that their credit works at Pottery Barn & West Elm as well (and vice versa)!
  • We experienced the dishonest practices of Williams Sonoma twice with returning items we received as wedding gifts. Both times we were not given store credit but told we would receive gift cards within the 90 day period they promise.  After 4 months we had not received the gift cards and in latest email from the company after they started the gift card was sent, they now state they recognize an issue that no gift cards are being sent. I submitted a complaint to the California BBB but would not recommend using the Williams Sonoma gift registry. 
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