Hi Everyone, I really haven't been on this board since my wedding (1 year ago) but I know how helpful you girls can be! My photographer promised our album in January, he then told us that he was a bit behind and it would be done in Feb, we were fine with this, until that date came and went. Excuse after excuse kept coming. He told us it would be done in March because he was getting divorced, we tried to be understanding, then in April because he was moving, finally on our 1 year anniversary (June) it was said to come, and still nothing. I just dont know what to do. It doesn't specify dates in our contract but I do have promisary emails from him. What can I do? At this point I just want my money back. I have no faith left in him and he was considered a good photographer!
Re: HELP- Missing Album
I hope this works out for you!
You also have to take into consideration that even once he has finished the design of your album it will still have to go to the printers, etc. Between shipping and production it won't be done for another two months or so, even if he finished the design today.
Good luck!
Keep calling them, emailing him(print out copies of each email) Go on every wedding board and post his name, call the BBB, and find the local photographer's association and contact them. But, I would go to his place of business and knock on the door and ask for your image file. Be a pain in the neck and he will give up and hand you the file.
When my children were small, my car was constantly in the repair shop (brand new car) I was constantly dragging 3 small kids to the dealership. The last time I ever went there, they told me it would only take about 15 minutes to fix, but after 1 hr and the kids were getting restless and I had no more bottles for the baby, I let the 2 and 4 yrs old run around the dealership. They put their hands all over the brand new cars in the showroom. Within about 5 seconds someone came over, asked my name and all of a sudden, my car was done ! I hated to do that, but I had to. Now that dealership is closed. Bad service, I guess.
Sorry to make this so long, but be persistant. That was your wedding day and you deserve to have beautiful pictures of that special day.
Don't give up. Be a nag and I wish the both of you much happiness in your lifetime together.
I'm trying to remember... I know he split his time between Virginia and Rhode Island and I think it was his wife that was from Rhode Island. So if they are getting divorced, I bet he is back in Virginia full time.
I have no advice other than to keep emailing him. I should try to get in touch as well.