I needed to vent about a chain dress store....

erbassett

I have been the bride that has been pretty calm throughout the whole process.  I have had several horrible experiences with a dress chain, we'll call them DB.  First, I never intended to buy a dress at this chain, because I didn't really like any that I had seen there and I had already found my dress elsewhere.  However, my bridesmaids wanted to look there.  I had already told them that I didn't care what their dress looked like as long as it was black. 
1) I was upset when the girls found dresses and the chain told them that even though the ones in the store fit, they needed to order them a size larger because they came in smaller.  I was skeptical.  Seemed like a plot to make money on alterations to me.....which is exactly what it turned out to be.
2) Now, it seems that this chain has lost two of my bridesmaids dresses.  They were told that someone else already picked them up.  No one did! 

Honestly, I don't care what the dresses look like.  The girls will  look good in whatever they wear.  But I am pissed that this store has their money and they don't have dresses yet.  Why didn't anyone check id if someone really came in to pick the dresses up?
I am guessing that the dresses are probably there and lost somewhere in the store...but why is this chain so unorganized that they don't know where dresses that were ordered are located?
My bridesmaids have asked me to let them deal with it.  They are dealing with a store in Indianapolis and I live about an hour away.  I am tempted to go there and deal with it myself though.  Am I really a BRIDEZILLA if the store is so horrible?

mrs.mims

pretty much it sounds like the store in question is full of morons. but i had a great experience with a similarly named chain (wink wink) and they were great to me.

jagore08

It sounds like this store is run by morons.  When the dresses do come in I suggest having your BM go to an independent seamstress.

nhelene

Well, one of my bridesmaids fit into one size perfectly and when the dress came in it actually was too small, we think the store samples may tend to get stretched out after a while.

I didn't have any problems other than that though.  It seems like chain stores vary widely from location to location.

psichick

it's ok to say that this is david's bridal, there are plenty of horror stories about them on this site. 

gottahavashorti

Store samples do actually get stretched out and it's easier to alter a dress to be smaller than to let out the seams.  They can get their dresses altered elsewhere for less.  Hopefully the dresses are found, that's probably an employee issue.  My experiences at DB have been good ones.

arv266

All of my BM and FG dresses were bought at DB's and we've had great service.  I understand your need to vent, but I think the issue lies with management of that particular store and not the entire chain.  As much as you feel that you need to go Bridzilla, I strongly urge you not to.  This isn't your fight.  Although you are the bride, it is the BM's that are the customers and the ones who paid for the dresses.  Trust in them -- I am sure that they will be able to resolve this. 

cschuma2

Telling your BM to order a size larger was not a scheme to take more money from your BM.  My sister ordered her dress from there and thought she was going to need the bust taken in based on the sample.  The dress she ordered ended up being perfect or even almost too small around the bust.  Like pp said, it's always easier to make a dress smaller than to make it larger.  DB is just trying to save your ladies from getting a dress that is too small that cannot be easily fixed.

goaliegirl

As for the BM dressed being lost and already picked up...when I picked up my dress, BM dresses and FG dresses at DB, I had to sign for them.  I am assuming they do this at every store, ask them to see the signature for who picked up the dresses.   if they can't provide that then it is their problem.    If they can, at least you can see who picked them up.  

tytbody

My experience was great as well. It depends on the location, as other posters have said. laurie and Gregg you look like you at this place called lantana's in MA very nice:P

EandMark

hmmmmm................. let me guess Davids???
I am in a wedding in Aug. I went to pick up my dress, they told me it was there WHEN I CALLED THEM!!  I drove 2 hours, got there......... they can't find it.  I had problems with this store when I was looking at dresses for me.  I didn't like them to begin with. I waited for TWO hours(they wanted me to come another time) and my dress and I came home

felkels

I was absolutly positive that my dress was not coming from there, and refused to buy from the store closest to my house (5 minutes away) because of the way they treated me.  One dress got ordered there, and I was told that I needed to come get it because they had space issues.  Anyway, I had another dress picked from a designer, and did what you are never supposed to do...kept looking.  I checked Davids Bridal in January and they had just posted their new season, and there was one dress that I had to try on.  So I actually went 45minutes to an hour away just to go to a different store to try on and then buy the dress.  It was of corse perfect, and I had to buck it up and buy the dress there...  They didn't loose anything though. 

Anyway, part of the point is that when my MOH got married, I went and picked up her wedding gown.  I had to sign for it, and they were hesitant to give it to me, but did, without checking with the bride to make sure.  This dress was in her name, and she had given no permission to the store for me to come get it.  Also, when I had to pick up bm dresses, accessories, or my wedding gown, I had to sign for each and every indvidual piece.  I would have those BM's go to the store and see who signed for their dresses...when they confirm that those are not people they know, the store is responsible...or if the store finds that there is no signiture, it is also the store's responsibility.  So I would have your BM's get to the bottom of it.  That signiture is very important.  You have a lot to deal with, and if they are willing to deal with their own dresses, let them. 

graysquirrel

I also had a somewhat negative experience at David's and wont return... at least to that particular one. Mine was with the staff. I was trying on a dress a few sizes too small just to see how it would look on me. It was the only one they had. A worker came by and just HAD to comment on how bad and small it looked. No sh*t sherlock. She was also snippy when she had to walk by to get to a dress on the rack. A lady there also made one of my friends cry. There were children running wild in there AND they sold my contact info to vendors. I don't think you are being a bridezilla at all.

erbassett

This has ended up being totally an employee issue.  My problem is with the store in Indy.  I now have more details.  My MOH gave the store permission to have her mother sign for her dress.  However, after signing for the dress, her mom called her and found out that they had given her the wrong one.  They had given her a dress that belonged to another bridesmaid.  When she went back to exchange the dress, they never checked it back in, then put it on the rack and SOLD IT!  They tried to say that it was our problem, but my MOH raised some heck.  They are rush ordering one for my bridesmaid now.  We are hoping it will be here in time.  I still feel that they need to do something to make it up to her - like a discount for their crappy service!