BB&B- Bad experience registering
Hi All... Sorry, I need to vent:
We went to register yesterday at Macy's & BB&B. Macy's was great. BB&B... not so much. First the Bridal consultant pushed hard for us to get formal china, which we do not need since my mom will be passing hers onto me. It's a really pretty set from the 70's. I love vintage.
Anyways, she went on to say how much we needed it and went to find table linens to match the one style we mentioned we liked. She then asked, so should I scan this for you. We were feeling SUPER pressured. She was being really pushy, which I wasn't expecting from BB&B of all places. When we told her we really appreciate your help, but we want to look around, she said, oh but I'm supposed to go with you room to room and scan items you like. Pardon me? We basically insisted we would be doing this. I know she was trying to help, but she made us feel like we were 12 years old. We're perfectly cabable adults. Then she pushed the Kitchen-Aid $400 mixer. She said we "needed" it. Actually, we don't.
We are saving money right now by staying in a one-bedroom apt so we don't have a lot of room to store many gifts. We want a healthy registry, but not huge. We also explained this to her and she said oh but you need 3 times the amount of guests you have. That kind of pushiness makes me not want to recommend this retailer to anyone. Not very good service. It made us pretty uncomfortable.
Anyone else with this problem? Or are we just the lucky ones? Ha!
Thanks ladies.
Re: BB&B- Bad experience registering
We went back about two months later to complete the registry with the discount and they were so awesome about getting anything that wasn't in their store from another and shipping it to us free. We were even allowed to grab a few extra things that weren't on our registry but get the discount for them.
I'm sorry you had a bad experience! Not all BBBs are like that and I don't even think all the salespeople are like that. You got a bad duck. You can manipulate your registry online (delete what you don't want), add different stuff, or even just go back a different day to try again with a different person.
[QUOTE]DH actually had to tell the BB&B woman that if we so much as saw her on the floor again, we were walking out and registering somewhere else.
Posted by GoodLuckBear14[/QUOTE]
That's funny. Yeah if she made you register for stuff you don't want, just go on the website and delete it and add the things you do want! I can't believe how pushy she was. I sorta had that experience when I went to purchase a wedding gift for a friend. The sales associate was tryng to push me to buy the china that was on their registry and I told her that wasn't in my budget and she kept telling me that she could wrap it up nicely for me and how no one else had bought the china yet... I finally told her I was going to browse a bit and just walked away.
At Macy's, we went on a quiet Friday night, and I almost wished we had more help. It's a 5-storey store here, and I had a hard time finding things.
At Sur la Table, while they didn't shadow us, they did constantly ask if we needed help if the scanner was in my hand. We went Saturday to add literally 2 things, namely pancake turners. They took us straight to the Rosle display. Rosle doesn't make pancake turners! Totally not really a big deal, but I don't like how they push that 1 brand, especially when I told them I was looking for a specific item not available in that brand.
She backed off. I'm VERY frank usually and so I just told them how it is.... If you have the problem again I would suggest just being a total B if they are pushy and/or walk out and let them know you will go to a different store to register then. They should back off, and if they don't, go somewhere else!
I did notice that although she let me walk around alone, they called a "Code X" or something and it seemed like it may have been to let the store employees know I was walking around with a registry scanner because there was pretty much some sort of greeter in each department. In the one department the guy was a little pushy and I just walked away to a different department.
I'm going to check my registry though! If anything was added I'm not going to be happy.
[QUOTE]DH actually had to tell the BB&B woman that if we so much as saw her on the floor again, we were walking out and registering somewhere else.
Posted by GoodLuckBear14[/QUOTE]
HAHAHA! I really need to take that attitude if this happens again.
[QUOTE]I had a whopper of a time at BBB when I registered. I went in by myself, which I think was the start of the bad ideas. The girl that was helping me was really nice, but, yeah, she went around to every room with me. Which felt a little weird.
Yeah, I'm sorry but picking out things for your registry is something that's supposed to be fun. You don't want some stranger there listening in to your conversations. How awkward.
I actually added more to my Macy's registry after I got home yesterday. It can be a bit overwhelming when you're in the store and everything is spread around. We'll see if I'll add anything to BB&B....
[QUOTE]DH actually had to tell the BB&B woman that if we so much as saw her on the floor again, we were walking out and registering somewhere else.
Posted by GoodLuckBear14[/QUOTE]
No wonder you married him lol!
Planning Bio! Updated 05.02.12
It's different for every couple I'm sure. Some couples might want a lot of help and others might not (like us). So you're right, knowing when to back off is a huge plus. We weren't rude, but I'm sure she got the vibe that we didn't want her to scan everything for us. If I have to say "I think we just want to look ourselves but thank you" more than once... it's a sign that she's not taking the hint.
I worked in retail stores for many years, not as a consultant but manager, and I know it can be hard work. You do need to be in tune with the customers needs, otherwise it will turn people off from shopping at that store.
I've since added to my registry from the comfort of my couch
It's not that hard to say "Thanks for the offer, but we prefer to walk around on our own." That's what we did. The consultant countered and tried to tell us why it would be helpful for her to help us and I just repeated what I said more firmly. She smiled and handed over the gun. I love BBB for their prices and coupons.
[QUOTE]It's not that hard to say "Thanks for the offer, but we prefer to walk around on our own." That's what we did. The consultant countered and tried to tell us why it would be helpful for her to help us and I just repeated what I said more firmly. She smiled and handed over the gun. I love BBB for their prices and coupons.
Posted by lacey3eb[/QUOTE]
Doesn't always work. Hence DH telling her we'd leave if we so much as saw her on the floor again. I was actually screaming at her the third time I caught her adding 12 settings of silverware at $400 a setting to our registry after I told her I didn't want it anymore after seeing the price. I told her that if I went home and saw anything on there that we did not put there, I was printing out the registry, highlighting the offending items and mailing it to the store's general manager and the district manager telling them why the registry was cancelled. That is what it took to get this woman to back the hell off.
[QUOTE]In Response to Re: BB&B- Bad experience registering : Doesn't always work. Hence DH telling her we'd leave if we so much as saw her on the floor again. I was actually screaming at her the third time I caught her adding 12 settings of silverware at $400 a setting to our registry after I told her I didn't want it anymore after seeing the price. I told her that if I went home and saw anything on there that we did not put there, I was printing out the registry, highlighting the offending items and mailing it to the store's general manager and the district manager telling them why the registry was cancelled. That is what it took to get this woman to back the hell off.
Posted by GoodLuckBear14[/QUOTE]
<div>This is ridiculous. At my store, we are not allowed to add any items without the couples permission, and I would assume it is the same for all consultants regardless of what company they work for. If I did any of the things that people are describing here, I would be reprimanded by my store manager. Yes, they want us to get couples to add a lot of items, but the main goal is to make sure the couple has a good experience so they remain customers for life. By acting like this, clearly you're not going to want to return! </div><div>
</div><div>I'm so sorry so many of you have had bad experiences with registry consultants. I would definitely email the store to let them know about your experience so that other couples in the future don't have to go through the same thing. Registering is supposed to but the fun, stress free part of wedding planning!</div>
Planning Bio! Updated 05.02.12
[QUOTE]It's not that hard to say "Thanks for the offer, but we prefer to walk around on our own." That's what we did. The consultant countered and tried to tell us why it would be helpful for her to help us and I just repeated what I said more firmly. She smiled and handed over the gun. I love BBB for their prices and coupons.
Posted by lacey3eb[/QUOTE]
<div>Ha we tried, and the guy told us that it was company policy that couples aren't allowed to use the gun. So I asked him why the couple in the next department over was using the gun if that was the case, and he said he wasn't sure why they were being permitted but that it wasn't supposed to be that way. He was not letting go of it.</div>