Just a warning to any Canadian brides who plan to register at The Bay.
It has been a headache almost from the start and we are really not happy with their service.
I would never recommend someone to register at The Bay after the annoyances we have dealt with.
It started last fall when some friends bought us a cake plate and cake server set as an engagement gift. They bought it in Winnipeg in early September and were told it would be six to eight weeks to get it ordered and in the store in Ottawa.
After eight weeks had passed without hearing anything i called and had trouble even getting them on the phone.
So I went to the store in person. I found out they had the cake server set but were waiting for the cake plate to come in before they called.
Then she checked and found that while the plate had been ordered it had never started to "move" in the system.
So she re-ordered it and gave us the server set to take home.
In January, when we still had not heard I called again. This time I finally got someone on the phone who was helpful and she tracked it all down and said the reason it wasn't moving in the system is because the plate had been discontinued.
So even though the friends who bought the plate had one in their hands in Winnipeg in September, it was no longer available.
They issued us a gift card for the amount which we put towards other things on our registry.
Now it's happened again. my aunt bought us four pieces of luggage at a Bay in Vancouver at the beginning of May. We checked a few times on it and kept being told luggage can take awhile, it takes up to eight weeks, ya da ya da ya da. I tried to call two weeks ago and left a voice mail. Never got a call back.
Last week they called to tell me something else was in and I asked about it.
She said she would look into it.
The next day she called back about another gift and I asked her if she had tracked down the luggage. She initially denied she'd even spoken to me.
Then she seemed to remember and said she'd found the order and it was "on its way to the store."
Well today my aunt got a call saying two of the luggage pieces are no longer available.
If I could cancel our registry and just go somewhere else I would. But our wedding is in less than three weeks and we have lots of guests who have already bought stuff off of it. But I am aggravated to the hilt. The last thing I need to worry about right now is running around trying to track down gifts people have bought us.
Me: 37 DH: 40 Married: 7/31/2011 TTC since September 2011
BFP: Nov. 22, 2012 EDD: July 29, 2013