(she's moving on to bigger and better in a few months here. boo!).
THe phrase 'do not engage the crazy' is on here. I think I need to make that sentence a bit more professinal.
But it's much clearer as 'do not engage the crazy' than "Use discretion. If a client is very angry/upset/agitated, rather than further agitate this individual, refer them to GBCK or BossLady or contact GBCK and BossLady to have the situation addressed"