I need some advice. I'm having a real communication issue with the wedding coordinator at my venue and I'm not sure how to handle it. Each time I contact her for something (so far it has only been for simple things like confirming our ceremony time, sending us her vendor list, etc.) it takes at least three attempts before she finally answers me (with one week waiting time between each email or call).
Nervous about all of this, I sent her another email at the beginning of this week which basically said, I know you are really busy during peak wedding season but each time I try to contact you it takes three attempts before I get a reply. I don't think it's unreasonable to expect a response within a week (even if it means you don't have an answer). Then I asked her if this was a fluke or if I should expect this kind of delay going forward. Three guesses as to the result? Yep, absolutely no response from her still.
I'm really worried because I'm afraid this is indicative of what the next year of planning will be like; I don't think I can handle someone who waits three weeks to get back to me each time I need something. I'm to the point where I'm questioning whether we should cancel and book somewhere else. Our wedding is next fall so technically we have enough time to do this. We never even received, nor signed, a contract at this point but we have placed our deposit. What would you do at this point? I don't want to have a bad working relationship with her; she could really mess with one of the most important days of my life. Should I call the manager? Email her again and just deal with it? I read some reviews about her online and quite a few complain that she isn't responsive (and/or has been rude to guests) but then they also said the day of their wedding was great. Any suggestions?