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Biltmore Review

Ok so this is loooong overdue but it is finally up in my bio. I am sorry if I ramble, but I wrote this mostly right after my wedding when I was still really unhappy and I finished it today. I would still stay there b/c the hotel is gorgeous and it is pretty much the closest resort to Deering but I would have been more proactive about a few things that I really shouldnt have had to be more on top of given the rating of this hotel..... but it is what it is.

Re: Biltmore Review

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    edited December 2011
    WOW! I just read that and I"m pretty appalled! I mean, it's the friggin Biltmore! You'd expect so much more from them.Ultimately I'm glad they tried to rectify the situation and you didn't let it ruin your day! Thanks for sharing!
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    edited December 2011
    I'm surprised they at least didn't offer you a different room!? I've also stayed at the Biltmore and LOVE it... but seriously... I'd be livid too!
    DX stage 4 endo 4/2005 Lap #2 7/2007 Lap #3 8/2009 uterus, tubes & cul-de-sec fused. partial bowel resection. LUPRON :( Surprise BFP 4/2010 Layla Grace 11/17/2010 Surprise BFP 12/2011 - stick baby stick! THE BLOG Lilypie Second Birthday tickers Lilypie Pregnancy tickers
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    alexisrouse00alexisrouse00 member
    First Comment
    edited December 2011
    Thanks for the reviews! Fontainebleu sounds like it was amazing!
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    JillianLLJillianLL member
    First Anniversary Combo Breaker First Comment
    edited December 2011
    Thats appalling! Customer service speaks volumes and when its bad, it makes everything worse. It is a gorgeous hotel, but poor service doesn't make up for that. A bride shouldnt have to worry about those things on her wedding day. Sorry you had to go through that, but thank you for your honest review.
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    edited December 2011
    honestly, it was a small blip in an amazing weekend. BUT it did suck.
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    rclnd83rclnd83 member
    First Comment
    edited December 2011
    WOW... my mouth is still on the floor. WOW.. THe BILTMOre... I still cant believe how calm, cool, and collective, NOT to mention BEAUTIFUL you look in ALL of your pictures.None of your pictures look like you had a worry on your mind.Thanks for sharing
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    zobo410zobo410 member
    First Comment
    edited December 2011
    OMG!!!!! I have been waiting for this review. I am in total shock. I could not believe what I was reading. I know stuff can happen, but that was ridiculous. I can't believe how cool you remained. Unreal.
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    jessi720jessi720 member
    First Comment
    edited December 2011
    Wow how nutters was that?  I am so glad I had a completely different experience with them.  How crazy though that they would mess so much up with one person!
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    glitrgrl25glitrgrl25 member
    First Comment
    edited December 2011
    Vicki-Thanks so much for sharing this.  I work in the hotel industry and the service you received (or lack of service) was TOTALLY unacceptable.  The most unbelievable part was that after everything was they tried to charge you for the glasses!!!  We are getting married in Coral Gables and we considered the Biltmore as a place to have our reception.  To be honest, for the kind of hotel that it is and the prices they charge, I thought the hotel itself looked a little run down.  The service we received was lower than what I expected and we moved on.Now more than ever hotels need to hold on to the customers they have because everyone is looking for a deal.  Treating you the way they did, and they way the other guests were treated is not the way to do that.  I'm sorry that happened but you were right to let it roll of your back so you could enjoy your wedding!
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    edited December 2011
    how many times does the room need to flood before they offer to move you - sheesh that is awful!
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    oyepoohoyepooh member
    First Comment First Anniversary
    edited December 2011
    WOW!!  You know, it doesn't take a rocket scientist to figure out that they should have offered to move you to another room with hot water and no leaky windows.  Duh!!  You're absolutely right on the universal discount that should have been offered to all guests without hot water - that also seems pretty obvious.  And the valet charges!!!!  OMG, you're a much better person than I am.  I would have never been able to stay that calm. 
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    K.IsabellaK.Isabella member
    First Comment
    edited December 2011
    OMG Vicki that is just sad! I would expect more from them...i'm having second thoughts myself in staying there :/ My sister stayed got dressed there and stayed there for her wedding 4 years ago and they had wedding gift $$$ stolen from my brother in law (my sisters husbands) Jacket and when they tried to talk to the manager they pretty much said there was nothing they could do. i've heard some pretty crappy reviews from people regarding the biltmore . It's a shame because the hotel is beautiful.
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    edited December 2011
    So are you gonna review them on Tripadvisor? I think you should!
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