So I got married almost 3 months ago, and my florist screwed my flowers over badly. Some of the things were more subjective (changed my color scheme, didn't use agreed-upon types of flowers, fugly centerpieces). But the major fuckups were the missing but paid for anniversary bouquet (which we didn't realize was missing until we went to present it, empty-handed, to H's grandparents at the reception), and mixing up the corsage/boutoneirres for the sets of parents. H's bio parents violently hate each other and each other's new spouses, so they were supposed to be matched to their spouses and not each other, but that didn't happen.
Anyway, I called the florist the day after the wedding to ask what happened and negotiate a partial refund, and she went BSC on me for 40 minutes, telling me "I'm not God," "Mother Nature controls colors, not me," "there's no such thing as a purple flower," "I'm still a good person," and "I'm known for my professionalism and making brides happy." She refused to take responsibility or refund anything except the anniversary bouquet and messed up boutonierre. So the refund is small but still needs to be delivered.
She disappeared after our conversation, and after 1 month I called and emailed her asking on the status of my refund. She kept emailing back, saying "I'm putting it in the mail tomorrow, I've suddenly been having health issues." Still nothing. So on Dec. 11 I emailed again, and she responds, "Your refund will be going out tomorrow. The bad news is cancer the good news is they got it all. I am noted for taking action right away but a major health issue that had to be addressed and [sic] took a lot of time away from my work."
A few concerns: I feel like she's blowing me off and I have been itching to write a thorough review of her services since the wedding, but am waiting for her check to arrive and clear. She currently has no reviews online and I just don't want any further delay in getting my check should she see something that would clearly be written by me. I am also delaying sending off my venue review (which is otherwise positive), because she is one of their "preferred vendors" which is how I got hooked up with her. And finally, I feel completely douchey for even thinking this but how do I know she has cancer? And more importantly, why do I know if that's truly her situation? I feel like she is using my sympathies to avoid paying me or to keep me from taking other action to get payment. And I also feel bad for wanting to write a bad review now, because much of it would be based on her terrible interpersonal methods of dealing with customer dissatisfaction.
CN: Florist fuckedup majorly, keeps lying about sending my parital refund for past 2 months, reportedly has cancer. I can't write reviews until this is settled and feel guilty taking other action or writing said reviews. What would you do?
Taco cat: Always a palindrome. ALWAYS, okay J&K?
"cool......insult my size 2 body or my natural brown hair...or the fact that my parents own a country club, I have no budget for a wedding, and I have horses. I really dont care. Its better then having roots." ~ futurepivko