Lax Wedding Planner

cat1121

I hired a full service wedding planner. She's supposed to be the best in town, but she's driving me nuts.

I always thought standard protocol for returning phone calls and emails was 24 hours. I can understand if she's not available on Saturday night, etc, or that she takes off a few days during the week, but she's regularly just blows me off. I've only contacted her about 5 times in 6 months. But now my wedding is coming up and she's flaking again. Last time this happened she was all apologetic and blamed her text messaging ( I don't know what happened to the call and email).

How long do I wait before contacting her again? Called her yesterday...haven't heard anything. She's gone three weeks with out responding to emails/texts, etc before.

When would you consider firing someone?

Thanks.

lauralaur

Exactly how far away is your wedding? It's possible she'll get more attentive as the date approaches, but if you're fed up I would give it a few days, then call her and tell her that if you do not hear from her in X days, you will be hiring a new wedding planner, because her response time has been unacceptable.

cat1121

Wedding is October 9.

lauralaur

Eehhhhh, with it being peak wedding season and still two months 'til yours she may just not be looking at your wedding as a high priority right now. I'm not saying it excuses her response time, just maybe that's how she's looking at it.

Here's the bottom line: your wedding day is a very, very important day in your life and you need to feel comfortable with the people you're paying a lot of money to to help it go smoothly. If you don't feel comfortable with her, find someone else. But, I would definitely explain to her (assuming she'll actually read the e-mail, listen to the voicemail or whathaveyou) why you're finding someone new.