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Knottie Tech Help

Re: What the hell.

  • I just removed it again and sending over to tech.

  • TK seriously needs to get its shit together, just FYI.
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    NYCMercedessimplykayla
  • kristbot said:
    TK seriously needs to get its shit together, just FYI
    Agreed. I'm not sure how you plan on building a "new postive environment" if you plan to be so lazy and glitchy with user profiles.
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    NYCMercedesKeptInStitchesRebeccaB88
  • KeptInStitchesKeptInStitches the Northern Plains member
    5000 Comments 500 Love Its Fourth Anniversary 5 Answers
    KP, this is getting unacceptable. How many other people have been caught by this "glitch?" We notice MissHart because she's well-known and well-liked, but lesser-known posters could be caught. You need to tell tech to move this to the top of their list.
    manateehugger[Deleted User]RebeccaB88doeydo
  • misshart00misshart00 Oklahoma member
    2500 Comments 500 Love Its Fourth Anniversary First Answer
    KP, this is getting unacceptable. How many other people have been caught by this "glitch?" We notice MissHart because she's well-known and well-liked, but lesser-known posters could be caught. You need to tell tech to move this to the top of their list.
    I was thinking this too.  I talk to some people outside TK and can tell them I've been banned.  What about other people who only have a handful of posts and can't do anything about it.  I can't even send a PM to KP to tell her.
    SlothGoalsmanateehuggerKeptInStitches
  • This is my fault, I spray painted a big ol' target on MissHart's back a few weeks ago...
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  • This is my fault, I spray painted a big ol' target on MissHart's back a few weeks ago...
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    image image image

    You'll never be subject to a cash bar, gap, potluck wedding, or b-list if you marry a Muppet Overlord.
  • NYCMercedesNYCMercedes BOS, NYC, DC. Forever a city girl member
    Sixth Anniversary 2500 Comments 500 Love Its 5 Answers
    edited September 2013
    Remember, this is Friday. And, it's not 4:59 pm. I'm surprised (not) on two fronts. First is that Vanilla has been around a long time and has tons of forums. Why this repeated error? I sincerely doubt Vanilla has fixed anything. They are too big to jump immediately on one small customer's issue. Second is that TK has this employee who is essentially a super mod of the board called Tech Help. There is no tech help here. There is only board moderation. We get what we pay for. That said, my kids and I are so very thankful for the knowledge we get here from the members. So, thank you TK for what you can do.
  • PrettyGirlLostPrettyGirlLost A Land Filled with Unicorns and Cat Hair member
    5000 Comments Fifth Anniversary 500 Love Its First Answer
    Remember, this is Friday. And, it's not 4:59 pm. I'm surprised (not) on two fronts. First is that Vanilla has been around a long time and has tons of forums. Why this repeated error? I sincerely doubt Vanilla has fixed anything. They are too big to jump immediately on one small customer's issue. Second is that TK has this employee who is essentially a super mod of the board called Tech Help. There is no tech help here. There is only board moderation. We get what we pay for. That said, my kids and I are so very thankful for the knowledge we get here from the members. So, thank you TK for what you can do.
    http://25.media.tumblr.com/tumblr_mcf5lvix1x1rfkogxo1_500.gif

    Sorry hun, but you lost me here.  Maybe I need more coffee. . .

    "Love is the one thing we're capable of perceiving that transcends time and space."


  • edited September 2013

     

    Remember, this is Friday. And, it's not 4:59 pm. I'm surprised (not) on two fronts. First is that Vanilla has been around a long time and has tons of forums. Why this repeated error? I sincerely doubt Vanilla has fixed anything. They are too big to jump immediately on one small customer's issue. Second is that TK has this employee who is essentially a super mod of the board called Tech Help. There is no tech help here. There is only board moderation. We get what we pay for. That said, my kids and I are so very thankful for the knowledge we get here from the members. So, thank you TK for what you can do.

    I'm having trouble interpreting this. At first, I think you are saying that because we are posing the questions within normal operating hours, we should get responses.

    Then, I see smoke being blown up TK's skirt and I re-read it and I *think* you're telling us to suck it up because it's Friday, it's a free forum, and because there's no tech support we really shouldn't expect a resolution?

    Hey, maybe that's true...but again, I'm surprised that we're told we are important and that TK cares about us.  Also, I believe TK has a direct tech group and it's not just vanilla. My experience with companies like Vanilla is that they do respond within a few days to tickets.

    We used to have a fairly decent community. The members who know anything are dwindling.

    image image image

    You'll never be subject to a cash bar, gap, potluck wedding, or b-list if you marry a Muppet Overlord.
  • NYCMercedesNYCMercedes BOS, NYC, DC. Forever a city girl member
    Sixth Anniversary 2500 Comments 500 Love Its 5 Answers
    Opps. Sorry. 1. This crap usually happens just before the weekend when there no one around is to address it. 2. Vanilla has premium service. I doubt if TK is paying for it, so Vanilla will get to it when it gets to it. I work in software. First thing we look at is, who's complaining, and then we look at, how widespread does this problem seem to be. My guess the ticket is low priority. 3. I'm guessing again, but most likely the TK tech group continues to work on their website while letting Vanilla take care of the boards. It would be uncommly strange if TK techs had access to forum tech issues. 4. Thanks to you both, and to the regs for educating me in wedding etiquette! Hope this help explain my post.
    PrettyGirlLostKeptInStitches
  • Yes, that is helpful! 

    This trouble started LAST Friday though, so it's been around all week as an issue. If we had mods, they could keep MissHart up until They fix the problem while TK is off for the weekend.

     

    image image image

    You'll never be subject to a cash bar, gap, potluck wedding, or b-list if you marry a Muppet Overlord.
  • misshart00misshart00 Oklahoma member
    2500 Comments 500 Love Its Fourth Anniversary First Answer
    At least KP was around to reverse it quickly.
  • PrettyGirlLostPrettyGirlLost A Land Filled with Unicorns and Cat Hair member
    5000 Comments Fifth Anniversary 500 Love Its First Answer
    Thank you for clarifying and not calling me a moron, even though you had a right to. .  if the TOS would allow it :-P

    "Love is the one thing we're capable of perceiving that transcends time and space."


  • NYCMercedesNYCMercedes BOS, NYC, DC. Forever a city girl member
    Sixth Anniversary 2500 Comments 500 Love Its 5 Answers
    Thank you for not calling me a moron when I didn't make myself clear.
    misshart00
  • NYCMercedesNYCMercedes BOS, NYC, DC. Forever a city girl member
    Sixth Anniversary 2500 Comments 500 Love Its 5 Answers
    Thank you for not calling me a moron when I didn't make myself clear.
  • If we agree to call each others morons, do they cancel out?
    image image image

    You'll never be subject to a cash bar, gap, potluck wedding, or b-list if you marry a Muppet Overlord.
    NYCMercedessimplykayla
  • Wait this is a third party message board software? Really? It's terrible.
    Anniversary
  • RebeccaB88RebeccaB88 Figment of Your Imagination member
    2500 Comments Fifth Anniversary 500 Love Its 5 Answers
    At least KP was around to reverse it quickly.
    Today she was.  Tomorrow...
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