First of all, I will be glad to post this review again. To the Hilton, if you want this post removed... maybe this proves how important it is to treat people. Especially those, like me, that aren't afraid to post reviews about their experience.
The Hilton was the worst experience of our wedding day. Everything was perfect except for the
Hilton. Before the wedding, we tried numerous times to get in touch with
someone to have our rehearsal dinner there and after a MONTH of trying to get
any kind of information or someone to help us, we realized that if it is this
hard to even talk about having our rehearsal there then the actual rehearsal
dinner would be horrible.
Not only were we being asked to
leave the parlor that we were getting ready in (even though I requested a late check out for the parlor)
when my husband tried to check in to our honeymoon suite before the ceremony
they said they didn’t have his reservation… even though it was under HIS Hilton
Honors GOLD member account!
My sister did not get the adjoining rooms she
requested, one of our out of town guests were sleeping on the floor because the
room they PAID for just “isn’t available” and there was “nothing” they could do
I am beyond
extremely disappointed in the Hilton Downtown,
I never expected us to be treated this way. By the way, when I called to discuss our
disappointment with the manager, he raised his voice to me and tried to justify
the situations. That is absolutely
unacceptable. I called corporate
offices. There are several hotels in downtown Lexington, I would go somewhere