I absolutely hate having to write a negative review for a person I really like but enough is enough. We hired Heather as our videographer for our November 20, 2010 wedding. Everything went smoothly and communication was thorough leading up to the big day. The wedding day went great, Heather was early and very professional.....
BUT NOW, it has been 6 months and we have yet to see any glimpses of our video, communication has come to a halt and we feel like we got screwed over. We were promised our video on January 20, 2010 but that day came and went months ago. She has told us several times that the video was finished and she was putting it the mail but we still never received it. Now, several emails have not been responded to and several phone calls not returned.
I waited patiently because I trusted her and I didn't want to put pressure on her because I understand editing takes time, but now it seems she is avoiding us. I am extremely disappointed...
Also, I just noticed this is her second beware posting on The Knot for the same reason.