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Aloft Hotel: A warning

amyoqwanesamyoqwanes
10 Comments
in Minnesota-Minneapolis and St. Paul
I really don't like to speak negatively about anyone/anything, but I'd like to save other brides-to-be from the same headache I just experienced.

The customer service at the Aloft is terrible. Whatever you do, do NOT book your wedding block with them. They do NOT guarantee you a suite, or offer to comp your suite on your wedding night (standard in most hotels). They do NOT negotiate down rates even when their published rates are lower. But most importantly, they treat you like they're doing you a favor by letting you stay there. That is the most critical problem. Most hotels bend over backwards to make sure that the couple and their guests are taken care of. I'm really disappointed by this hotel, given that the rest of the Starwood family is so phenomenal. 
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Re: Aloft Hotel: A warning

  • Enchanted616Enchanted616 member
    500 Comments
    edited December 2011
    Thanks for the info.  Good thing you found out well ahead of time and can make a better choice for your wedding!

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  • musicalsunlightmusicalsunlight member
    5000 Comments Third Anniversary 5 Love Its Combo Breaker
    edited December 2011
    I also heard another not so great review of them, so this just cements it in stone! Glad for the warning.
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  • NuggetBrainNuggetBrain member
    5000 Comments
    edited December 2011
    Yeah, I heard another bride couldn't even get a response from them when she was looking at hotels.  That's too bad, it looks like a nice place to stay.
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  • bellaxanthebellaxanthe member
    500 Comments
    edited December 2011
    I myself am having trouble with them. They over charged our negotiated rate and we tried to make contact with the original person who gave me the rate for the suite. Then we went on our HM under the understanding nothing would be billed.  Well it was. Now we are back and trying to get it figured out.  Hopefully it all works out.
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  • amyoqwanesamyoqwanes
    10 Comments
    edited December 2011
    In Response to <a href="http://forums.theknot.com/Sites/theknot/Pages/Main.aspx/local-wedding-boards_minnesota-minneapolis-st-paul_aloft-hotel-warning?plckFindPostKey=Cat:Local%20Wedding%20BoardsForum:81Discussion:3577d6ba-c431-4dfb-ae74-28bd1b251125Post:af3ee338-d00c-4b82-a9fc-8be7800fa1bd">Re: Aloft Hotel: A warning</a>:
    [QUOTE]I myself am having trouble with them. They over charged our negotiated rate and we tried to make contact with the original person who gave me the rate for the suite. Then we went on our HM under the understanding nothing would be billed.  Well it was. Now we are back and trying to get it figured out.  Hopefully it all works out.
    Posted by bellaxanthe[/QUOTE]

    <div>I am so, so sorry to hear that! The GM wasn't helpful at all -- my suggestion would be to go through their corporate office. Someone above them needs to know that they're doing the brand a disservice.</div>
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  • bellaxanthebellaxanthe member
    500 Comments
    edited December 2011
    We're at the point of getting the Better Business bureau involved on a bait and switch. It's kind of ridiculous thye just avoid phone calls like this.
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  • polichikpolichik member
    2500 Comments
    edited December 2011
    In Response to <a href="http://forums.theknot.com/Sites/theknot/Pages/Main.aspx/local-wedding-boards_minnesota-minneapolis-st-paul_aloft-hotel-warning?plckFindPostKey=Cat:Local%20Wedding%20BoardsForum:81Discussion:3577d6ba-c431-4dfb-ae74-28bd1b251125Post:9c0dcf7f-c77e-4724-a939-fdd20ade09ba">Re: Aloft Hotel: A warning</a>:
    [QUOTE]Yeah, I heard another bride couldn't even get a response from them when she was looking at hotels.  That's too bad, it looks like a nice place to stay.
    Posted by NuggetBrain[/QUOTE]

    That was me. I was PISSED. I e-mailed them 5 times and called twice. F them.
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  • Steph0871Steph0871
    5000 Comments
    edited December 2011
    In Response to <a href="http://forums.theknot.com/Sites/theknot/Pages/Main.aspx/local-wedding-boards_minnesota-minneapolis-st-paul_aloft-hotel-warning?plckFindPostKey=Cat:Local%20Wedding%20BoardsForum:81Discussion:3577d6ba-c431-4dfb-ae74-28bd1b251125Post:dacf524a-800e-4b52-8a45-5ce95bde74f3">Re: Aloft Hotel: A warning</a>:
    [QUOTE]In Response to Re: Aloft Hotel: A warning : That was me. I was PISSED. I e-mailed them 5 times and called twice. F them.
    Posted by polichik[/QUOTE]

    <div>I'm glad you came back! I was going to say it was you, but I wasn't positive.  It is a shame, though, because it looks like a really sweet hotel.</div>
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  • strangisjstrangisj
    100 Comments
    edited December 2011
    That's crazy! I'd definitely report them to the BBB if they aren't responding to you. Other Starwood Properties have such great customer service, that I'm surprised they are reflecting on the rest of their brand!
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