I'm going to start this off by saying, no, I do not expect 100% perfection from a $99 David's Bridal dress. I do, however, expect a vendor to deliver on promises made, no matter whether I pay $99 or $5,000 for a product.
I went dress shopping at DB in Westminster in September and found a really simple a-line dress (with pockets!) on sale for $99 and fell in love. The only problem was that there were a few, 2 inch black scuff marks on the lower, mid-center of the dress. I was worried about them and was ready to say no, until my sales consultant assured me that they would perform a full cleaning when I came in for my alterations. She was certain they could get the black marks out then. I asked her several times if she was sure, and she put my mind at ease.
Fast forward to this past Saturday at my alterations appt. when the seamstress took one look at the dress, tried using some sort of wipe on the scuff marks and then said, "No way I can get those marks out." The seamstress was generally not the easiest person to deal with as it was, but that's another story. I made her bring my consultant in, who then brought in the manager and they both scolded the seamstress for not taking the dress off me and trying harder. The seamstress was upset that the consultant would promise something that could, apparently, not be done.
Now I'm sitting here waiting on a phone call from them to see if they got the marks out, or found a replacement dress at another store, or if I am going to have to get my money back & go elsewhere and pay a lot more for a dress (which I'm fine with as long as I can find something I love). This is so frustrating because I really loved that dress and have just 3 1/2 months until the wedding. As I said before, I knew I wasn't going to get perfection from David's Bridal, let alone a $99 dress, but I wouldn't have bought it if the consultant was honest and said they marks couldn't be cleaned. I feel like an idiot. Here's hoping this situation has a happy ending....