Destination Weddings Discussions

Was I wrong?

So I ordered a garter from etsy back in July. August came and went, I didn't hear anything from the seller. September came, I wrote a polite email to her asking when my garter was going to be done. No response. So today I wrote a rather snippy email asking for my money back. I mean, it's been 3 months since my order and I haven't heard a single thing from the seller. She wrote me back apologizing and saying she would cancel my order. She also said that my garter was scheduled to be made in November "with all the other 2010 brides". So now I feel bad because her email was very apologetic....but seriously?? You're going to make me wait until November to get my garter when I ordered it in July? I understand I still have awhile until my wedding, but doesn't that seem like a shady business practice? Putting off orders for brides who aren't getting married for several months, just so you can take more orders from more recent brides?Okay, vent over. Was I wrong to be snippy and cancel my order though?

Re: Was I wrong?

  • From a brides perspective I don't think you are wrong at all! From a business perspective, I understand what she's doing... but it does seem shady. To me, it doesn't matter when you are getting married. You ordered something and expect it in a timely manner, and in business the customer is always right.
  • I agree with you. If that is how she operates her shop she should have sent you a message stating that when you originally ordered the garter or at the very least when you sent her the email in September.
  • I agree with PP.  If that is how she wants to operate, that is fine, but she should make that VERY known.   And in your defense..did she ask you your wedding date?  what if it were a gift?
  • I think you have the right to be snippy.  The seller could have sent you an email back when you ordered it to let you know that it was going to be made toward the end of the year.  Or she should have posted the schedule as to how she makes them so you know when to expect it.
  • I don't think so, she could have given you a date of delivery when you ordered it; or even when you e-mailed her in Septermber, she could have said something. Garthers don't take that long to make and if you ordered it and paied for it, you should have it dome in a reasonable amount of time. Yeah...it's really pretty when the money is earning interest in her bank account and you are just sitting there and waiting. I don't think it was rude. I think she is being polite now, so you feel bad and don't cancel...but she could have try to be polite back in September and she didn't even respond. Don't feel guilty, it was not your fault.
  • Assuming you paid for the garter, she is wrong.  It is a bad business to accept your payment with intention of holding it for months.
  • No I don't think it was wrong.  She could have simply sent you an email response the first time explaining what she was doing.  But it does seem a little shady that she didn't mention it until you got snippy.  Sorry you have to shop for another.  GL
  • She should have managed your expectations and told you what her plans were and AT least responded to you when you wrote in September!  You were not wrong.
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  • I don't think you were wrong.  You ordered something and unless it had been pre-arranged that she was going to wait to make it due to your wedding date then you should have received your items in a timely manner.
    New bio with helpful info for DW knotties!
    Ashley & Josh ~ The Reef Resort ~ Grand Cayman~ May 15th 2010
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  • Oh I forgot to say check Gaters by Christy.  I got a super cute one from her and received it in about 2 weeks.  Also I know a lot of people have had good luck with ebay.  I hope you can find a new one =)
    New bio with helpful info for DW knotties!
    Ashley & Josh ~ The Reef Resort ~ Grand Cayman~ May 15th 2010
    image
    imageimage
  • I agree with you and some of the pp. If this seller had good business practices, when you 1st ordered, she would have given you the time frame in which your product would ship, or at the very least, replied to your email in a timely manner. You were not wrong for cancelling at all.
  • The problem isn't even that she was going to take a while to get the garter to you the problem is that she never replied to your first email, so that would make anyone think they just got taken for a ride. I'm the same way, if vendors don't stay in touch with me I start feaking out because then I'm thinking I got hassled and I lost my money.If she would have replied to your first email and informed you when you'd be getting your garter that would have probably made you feel a little better.
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