Attn - Anyone who has had to fire their coordinator

terrieas · August 2012

I am going to have to fire my month-of-coordinator and I don't know how to do it. If anyone can tell me what they did, I will really appreciate it. For instance, at what point did you decide they haven't fulfilled the contract? (I haven't heard from mine in weeks, and my wedding is now in 17 days - the contract was for 1 month, so she clearly isn't following it). Should I send something in writing - should it be via mail or will email be ok? Did you get any of your money back? If so, how - did you dispute credit card charges or did she send you a refund? And finally, did you post a review of the coordinator? I have heard several comments that negative reviews on my coordinator were removed - and I wonder if she threatened to sue.

Nothing like having the person who is supposed to remove the stress of the wedding actually being the one causing it!

Thanks everyone!

louisianablue · August 2012

I'm so sorry about this, but I'm sure you'll be relieved to be dealing with this stress now rather than on the day of your wedding.

I know that bezlu was able to dispute the charges for her decorator, because she did not show up. I'm not sure if you'll get your money back if you terminate her services, so you'll just need to review your contract. I would send an email, but would also send a letter via certified mail.

I think you should definitely post a review of your coordinator in several places. If your coordinator is having negative reviews removed from the knot and brides are hiring her based on the good reviews that are left, another bride may potentially hire her and be in the same situation that you are. I'm so sorry about everything, but hopefully the day after your wedding you will be glad that you were able to avert any further stress.

She can threaten to sue you, but it's not really defamation of character to write a bad review.

terrieas · August 2012

Thanks for the advice! That is actually very true - it is better to deal with this now than on my wedding day. And I do remember Bezlu's problem with the decorator too - I remember she posted about all the warning signs she saw. That is actually what made me decide to deal with this now rather than hope she comes through - I saw similar warning signs with this coordinator. Sadly, I might be lucky - I received a few messages from others (some with the same coordinator) who haven't written bad reviews because the coordinator still has personal items of theirs and they are still hoping to get them back. I feel for anyone that has happened to - this coordinator has my money, but she doesn't have anything unreplaceable or dear to me. I do plan to post reviews shortly - right now I am trying to find a replacement coordinator on very short notice!
Response to <a href="http://forums.theknot.com/Sites/theknot/Pages/Main.aspx/local-wedding-boards_louisiana-new-orleans_attn-anyone-who-has-had-to-fire-their-coordinator?plckFindPostKey=Cat:Local Wedding BoardsForum:84Discussion:ca346c8a-7f12-4e0c-adbd-8b7ad920e480Post:6728e41d-90d2-4caa-b187-826f49231a4d">Re: Attn - Anyone who has had to fire their coordinator</a>:
[QUOTE]I'm so sorry about this, but I'm sure you'll be relieved to be dealing with this stress now rather than on the day of your wedding. I know that bezlu was able to dispute the charges for her decorator, because she did not show up. I'm not sure if you'll get your money back if you terminate her services, so you'll just need to review your contract. I would send an email, but would also send a letter via certified mail. I think you should definitely post a review of your coordinator in several places. If your coordinator is having negative reviews removed from the knot and brides are hiring her based on the good reviews that are left, another bride may potentially hire her and be in the same situation that you are. I'm so sorry about everything, but hopefully the day after your wedding you will be glad that you were able to avert any further stress. She can threaten to sue you, but it's not really defamation of character to write a bad review.
Posted by louisianablue[/QUOTE]

kbsmom1 · August 2012

When you send a written notice be sure to send with "Return Receipt"....that way she has to sign to recieve the letter and its proof she got it....also did you pay in check or credit card??? if Credit Card and its not over 90 days( I think) contact the bank abnd have the charge reversed or refused......so sorry...we used Michelle Adams.....very professional, prompt with calls , actions ect, on time for all events....saved me more money than her fee...